From the course: Leadership Stories: 5-Minute Lessons in Leading People
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Recognizing good stories
From the course: Leadership Stories: 5-Minute Lessons in Leading People
Recognizing good stories
- Back in the early 1980s, Sterling Price worked as a cook at a pizza restaurant Springdale, Arkansas, and this is before there were any national sandwich chains in town like Subways or a Quiznos. Well, as Sterling tells the story, a lady came in one day and asked if we had meatball sandwiches. Well, when I told her I didn't, she got very upset, like on the verge of tears. So, I told her that even though we didn't have it on the menu, we did have sandwich rolls and meatballs, tomato sauce, and even mozzarella cheese. So, since we had all the ingredients, I told her I could make it for her and just ring it up as one of the other sandwiches on the menu. Well, she thanked me several times and then explained that her husband was really sick and had lost his appetite. Now, she was desperate to get him to eat something, and she'd asked him if there was anything that sounded good. Well, he told her that he might be able to eat some of a meatball sandwich, and she'd been to several…
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Communicating values through creativity2m 2s
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Written rules versus unwritten norms3m 27s
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Avoid assuming3m 20s
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The cost of not understanding culture2m 38s
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Enforcing policies through stories4m 20s
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Modeling behaviors4m 30s
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Considering unintended consequences3m 13s
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Value diversity and inclusion2m 50s
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Find skeptics turned supporters3m 4s
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Setting expectations2m 47s
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Recognizing good stories3m 30s
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Provide stellar customer service4m 44s
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