From the course: Leadership Stories: 5-Minute Lessons in Leading People
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How to receive tough feedback yourself
From the course: Leadership Stories: 5-Minute Lessons in Leading People
How to receive tough feedback yourself
- So just because you know how to give constructive feedback doesn't mean you know how to receive it. Now one person who discovered a creative way to do that is Gayle Hollander. Now Gayle's been in the advertising business for 30 years. She's worked in some of the most prestigious agencies in New York and helped develop some of the most recognizable ads on TV today. And through most of her career, Gayle's role has been in account management. That means she's the one who meets with the clients and explains to her creative department what kind of ads to produce. So the people in the creative department have the good fortune of dealing with Gayle most of the time. Gayle, on the other hand, has to deal with as many as a dozen demanding, quirky, and sometimes challenging clients at a time. Well, one client she recalls was more problematic than most. No matter how good her team's ideas were they were just never good enough for him. He would yell and scream and throw his hands up in the air…
Contents
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Crisis communication4m 25s
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(Locked)
Talking too much (or too little)3m 42s
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Learn jaw-dropping candor3m 16s
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Great results vs. happy people3m 55s
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How to be a top performer3m 46s
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How to receive tough feedback yourself3m 47s
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Good vs. better vs. best performance5m 11s
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Think outside the box2m 19s
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Find solutions outside your industry5m 34s
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Identify compensating behaviors3m 17s
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Promote simplicity1m 58s
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Give inventors needed room to invent2m 13s
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Use moonlighting to increase engagement4m 56s
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