From the course: Leadership Stories: 5-Minute Lessons in Leading People
Unlock the full course today
Join today to access over 23,700 courses taught by industry experts.
Enforcing policies through stories
From the course: Leadership Stories: 5-Minute Lessons in Leading People
Enforcing policies through stories
- Right across from Procter & Gamble's world headquarters in Cincinnati, Ohio is a 100 year old eight-story building. Now today it's just a bunch of condominiums but in the '80s and '90s it was a commercial office building. But one of those floors was leased to Procter & Gamble which they used as the company training center. And all P&G new hires including me at one point spent at least a week there learning about the company and how to do their job. Now it was also the subject of the first story I ever heard told at P&G. Now part of the training philosophy at the training center was that the most effective learning takes place when the student is completely immersed in the material and isolated from the distractions of the main office across the street. So they had a cafeteria on the floor that served a free lunch and snacks to all the trainees to keep them in the building and focused on their studies. And since the only people on the floor were the trainees and the trainers, they…
Contents
-
-
-
-
-
-
(Locked)
Communicating values through creativity2m 2s
-
(Locked)
Written rules versus unwritten norms3m 27s
-
Avoid assuming3m 20s
-
(Locked)
The cost of not understanding culture2m 38s
-
(Locked)
Enforcing policies through stories4m 20s
-
(Locked)
Modeling behaviors4m 30s
-
(Locked)
Considering unintended consequences3m 13s
-
(Locked)
Value diversity and inclusion2m 50s
-
(Locked)
Find skeptics turned supporters3m 4s
-
(Locked)
Setting expectations2m 47s
-
(Locked)
Recognizing good stories3m 30s
-
(Locked)
Provide stellar customer service4m 44s
-
(Locked)