How to Resolve Conflicts
With TJ Guttormsen
Liked by 1,585 users
Duration: 52m
Skill level: Advanced
Released: 6/1/2021
Course details
This course provides the tools you need to identify conflict and chart a course to resolution. Instructor TJ Guttormsen introduces the art of de-escalation—how to mutually move from conflict to cooperation and reconciliation. He provides three basic rules to help you navigate conflict, helps you identify underlying causes, and explains how sticking to “I-statements” and avoiding absolutes can help diffuse almost any charged situation. In chapter two, he provides a step-by-step process for conducting a conflict resolution conversation. Follow along for real-world tips, tricks, and techniques to help you become a conflict resolution expert—and make sure to download the free guide in the exercise files to keep on hand for real-world situations.
This course was created by TJ Guttormsen. We are pleased to offer this training in our library.
This course was created by TJ Guttormsen. We are pleased to offer this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Claire Zerafa
Claire Zerafa
Bilingual Customer Service Specialist @ Parsons Corporation | Customer Service, Relationship Building
Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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