From the course: Design Thinking: Customer Experience
About this course
From the course: Design Thinking: Customer Experience
About this course
- To make sure you get the most out of each video, I'll reference real world examples from some of today's best-known companies to bring theory to life. I'll also walk through a detailed case study that breaks down how industry leader Airbnb thrives through a focus on customer experience. And, while the case study is hypothetical, it paints a realistic picture of how customer experience enables success. To make this course more collaborative, we've also integrated LinkedIn groups. These discussions can be accessed through your web browser at linkedin.com/groups or via the LinkedIn Groups app. I'll also be including worksheets, links and suggested readings in the Exercise files. Lastly, I'd love your feedback on the course as we go along, so, please, do share your thoughts.
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