Customer Service: Handling Abusive Customers
With David Brownlee
Liked by 45,359 users
Duration: 36m
Skill level: Beginner + Intermediate
Released: 4/11/2018
Course details
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of Rock Star Customer Service—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Adil Ali Shah
Adil Ali Shah
《 LEAD | INSPIRE | TRANSFORM 》
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Heidi Kovalick, FAAC®️
Heidi Kovalick, FAAC®️
Specializing in Regulatory Compliance, Policy Development, Employee Training, and Business Process Improvements
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Phylice Teamer
Phylice Teamer
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Contents
What’s included
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone