From the course: Customer Service: Handling Abusive Customers

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Following up with the customer

Following up with the customer

From the course: Customer Service: Handling Abusive Customers

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Following up with the customer

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- Review sites are everywhere, and social media is powerful. One bad review or one negative comment can keep new customers from trying your business for the first time. So if you have the means to follow-up with your abusive customers, after the interaction via phone call, text, email, or even a survey, it can be a good idea to do so. When someone has a bad experience with a company on average, they will tell nine people about it. And with social media, that number can jump into the hundreds, the thousands, or even millions. Imagine if there was a way to use follow-up, and turn an abusive customer into a loyal customer. Why would an abusive customer later become a loyal customer? Emotion. Emotion is energy. Whenever we as humans have an interaction that involves a lot of emotion, positive or negative, that has a huge impact on us. Let me prove it to you. Have you ever known a couple that was in a…

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