Customer Experience Leadership
With Brad Cleveland
Liked by 2,510 users
Duration: 48m
Skill level: Advanced
Released: 9/7/2021
Course details
A profound shift is underway from functional-driven products, services, and support to a more comprehensive customer experience strategy. Customer experience (CX) is a holistic approach to the customer lifecycle, from before the sale, to the experience the customer has with your products or services, to their experience when needing support, to loyalty and lifetime value. In this course, globally-known customer strategy and management expert Brad Cleveland shows you how to establish, maintain, and continue to improve upon customer experience. Brad covers how to communicate your vision and goals and how to engage your employees in building CX success. He explains how to boost the strategic value of listening, telling your customer’s story, and building a culture of customer advocacy. Brad concludes with ways you can build on the momentum to rally support for investments and chart your direction.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Learner reviews
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Azahar Ibrahim
Azahar Ibrahim
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Prakash Bhatia
Prakash Bhatia
Senior Telecom Leader | Ex- Airel | Ex-Ericsson | Driving Service Delivery Excellence | Service Management | Managed Services operations |Team…
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Ronica Davis
Ronica Davis
Business Operations Specialist at Dept of Treasury
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone