Vice President, Multi Life Benefits

This role presents a unique opportunity to lead and innovate within our newly established Group/Multi Life Benefits division, driving growth, operational excellence, and client satisfaction across new business, underwriting and inforce administration functions. If you are a strategic leader with a passion for enhancing customer experiences and building high-performing teams, we encourage you to apply.

As the Vice President of Group/Multi Life Benefits for Penn Mutual, you will provide strategic leadership and oversight for all aspects of our newly created Group/Multi Life Benefits Operations organization. Reporting to the Chief Operating Officer, this role is pivotal with establishing Penn Mutual into the Group/Multi Life Benefit space and creating a service delivery organization from submission to commission.

Responsibilities

Strategic Leadership:

• Lead the strategic direction and execution of both New Business and Inforce Administration functions, aligning with company goals and market opportunities.
• Develop and implement strategies to enhance operational efficiency, client service delivery, and stakeholder satisfaction.

New Business & Underwriting Functions:

• Oversee the management and coordination of the new business support team to ensure timely and accurate review, approval, and completion of new business administration and delivery processes.
• Oversee the management and coordination of the Group/Multi Life Underwriting team and functions, with close coordination across Product & Actuarial.
• Establish strong relationships with financial professionals, plan sponsors, and key stakeholders to drive engagement and expand market presence.

Inforce Administration Functions:

• Design and develop administrative policies, workflows, metrics, and dashboards for inforce administration, including billing, policy changes, and inforce transactions.
• Create and lead a new team dedicated to supporting inforce administration functions, ensuring seamless operations and exceptional service delivery.

Team Leadership and Development:

• Build and mentor high-performing teams across both New Business, Underwriting and Inforce Administration functions, fostering a culture of excellence, collaboration, and continuous improvement.
• Provide coaching, training, and development opportunities to enhance team capabilities and expertise in life insurance products and services.

Operational Excellence:

• Implement continuous improvement initiatives to optimize processes, streamline operations, and enhance customer satisfaction across all service areas.
• Drive the adoption of innovative technologies and tools to improve efficiency and effectiveness in new business and inforce administration operations.

Stakeholder Engagement:

• Cultivate and maintain strong relationships with internal and external stakeholders, including brokers, clients, regulatory bodies, and industry associations.
• Collaborate with senior leadership to identify and capitalize on growth opportunities within the multi life benefits market segment.
• Partner with leadership in Product, Finance, Distribution and IT to ensure cross-functional initiatives and work is carried to a successful execution

Compliance and Risk Management:

• Ensure compliance with regulatory requirements and internal policies for both new business and inforce administration functions.
• Mitigate risks associated with operational activities through proactive risk management strategies and adherence to industry best practices.

Required Skills

• Solid understanding of the Group/Multi Life Benefit insurance business with a focus on product options, new business and underwriting processes, inforce administration (including billing and policy changes), and client relationship management.
• Proven leadership experience in driving strategic initiatives, managing teams, and delivering results in a complex organizational environment.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to improve business outcomes.
• Excellent communication skills with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and project management tools.
• Demonstrated ability to lead and inspire teams.
• High ethical standards and ability to handle sensitive information.
• Flexibility to adjust to changing priorities and business needs.
• Assume additional duties as requested

Education:

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field required. MBA or relevant professional certification preferred.

Experience:

• Minimum of 5-10 years of progressive experience in the Group/Multi Life Benefit industry, with at least 5 years in senior leadership roles within Group/Multi Life benefits.
• Proven track record in a leadership or senior management role.
• Experience in strategic planning and project management.
• Experience building operational teams to support distribution and product strategies.

Penn Mutual is committed to helping people live life with confidence. At the heart of this purpose is the belief that life insurance is central to a sound financial plan. Through our network of trusted advisers, we are dedicated to helping individuals, families and businesses achieve their dreams. Penn Mutual supports its advisers with retirement and investment services through its wholly owned subsidiary Hornor, Townsend & Kent, LLC, member FINRA/SIPC. Visit Penn Mutual at www.pennmutual.com.

Base Salary - $228,000 - $282,000