User Experience Consultant

ABOUT US

ExperientX is a consulting firm that builds world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. We partner with Fortune 500 companies to deliver meaningful business value through ambitious projects. We are known for being the best at customer experience, and we approach everything with a sense of excellence and pragmatism. www.experientx.com

ABOUT YOU

You’re smart and insatiably curious. You feel deep empathy for your client's challenges and their customers’ challenges. You understand that great customer experience is just as much science as it is art. You can calculate business value and are confident in linking customer experiences to measurable business outcomes. You’re excited by what you do, you love solving hard problems with fun people, and you care a lot about delivering excellence.

WHAT YOU’LL DO

Experient Group is looking for UX Consultant to join our rapidly expanding CX team based in Atlanta. The User Experience (UX) Consultant will be able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX consultant will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.

Specific responsibilities for this position include:

• Digital product concepting
• Hypothesis testing
• Produce journey mapping and UX flows and wireframes
• Service design
• Ensure the creation and implementation of customized experiences for the digital user
• Produce high-quality solutions through flow diagrams, graphic designs, storyboards and site maps
• Provide guidance on the implementation of UX research techniques and testing activities to assess user behavior
• Maintain a competitive edge against competitor products and industry trends
• Perform tests on user interface elements such as CTAs, layouts, target links, landing pages and banners
• Understand product specifications and user psychology and predict what might work for both

WHAT YOU’LL BRING

• 7-10 years of experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Experience in digital product concepting
• Experience in UX flows and wireframes
• Experience in hypothesis testing
• Willingness to wear multiple hats and a deep understanding of business drivers
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

ExperientX is part of Experient Group, which is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.

www.experientx.com

www.experientgroup.com