UNLV Internship - Hotel Operations / Resort Services

Summary Statement

Attention UNLV Hospitality Students ~ this internship may be eligible for academic credit. Please contact the Boughner Career Center team for more information on how to register for Hospitality Internship | HMD 400. The Boughner Center can be reached by email to [email protected] or phone at 702.895.5554.

Primary Job Duties: - Includes but is not limited to:

• Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed.
• Ability to evaluate and redeem offers associated to gaming customers.
• Assist with adjustment and settlement of guest folios.
• Ability to navigate and operate multiple system applications.
• Enter and track work orders utilizing the maintenance work order management system.
• Actively participate in divisional projects, tasks and assignments.
• Work to gain an understanding of the organization, divisional purpose, processes.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.
  
  

Qualifications: - Includes but is not limited to:

• Actively pursuing a degree from the University of Nevada, Las Vegas with the status of Junior or Senior OR a graduate within the last two years.
• GPA of at least 3.0.
• Working knowledge of Microsoft.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
  
  

Preferred

• Previous experience working in a large, luxury resort setting.
  
  

Minimum Education And Experience

• At least 21 years of age.
  
  

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
• Nevada Gaming Registration
  

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a call center environment alongside other agents. It is a busy environment that requires good organization.
• Must be able to juggle multiple tasks while taking calls, including taking notes, checking emails, and checking the company knowledge.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.