Territory Account Manager

Our Story:

Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for theCare, Welfare, Safety, and SecuritySMof everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

As a member of the team, you can expect to:

• Make a difference through your work – You’ll be proud to tell your family and friends about what you do
• Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership
• Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins
  
  

The Role:

You will be responsible for strategic account and territory management of a geographic territory by selling CPI’s training programs and products to targeted organizations, orchestrating all aspects of the sales process and facility-based training program logistics. Additionally this role is responsible for retaining and growing an existing customer base while developing new business clients through company-supported marketing efforts, and prospecting additional markets or organizations that could benefit from CPI programs and products.

What You Get To Do Everyday:

• Coordinate CPI training programs throughout geographic territory and sell products that meet customer training plans diagnosed through a discovery call with key decision-makers and committee members
• Meet established sales goals in an individual player-role, as part of the CPI Sales Team. This is achieved through prospecting geographic territory for new customers and customer retention and expansion
• Develop new leads through research and contact inbound marketing leads to discuss clients’ training needs and offer solutions. Majority of contact is via telephone, email, fax and social media. Occasional travel may be required
• Conduct strategic account management calls to solve problems and provide current training data to increase sales in existing accounts
• Design and deliver presentations on the implementation of customer solutions
• Create and maintain a sales action plan
• Manage forecastable pipelines via our CRM system
• Support leadership with active involvement in projects that occur either within the department or cross-departmentally
• Represent CPI at local, state, or national conferences and tradeshows
• Perform other position-related duties as assigned
  
  

You Need to Have:

• High School Diploma or GED
• Two years or more of experience in sales
• Knowledge of client relationship management (CRM) systems and Microsoft Office products
• Strong attention to detail
• Ability to multitask, prioritize and organize efficiently
• Accountable for work produced
• Positive attitude, high-energy
• Well-developed interpersonal skills
  
  

We'd Love to See:

• Bachelor’s Degree
  
  

What We Offer:

• $50,000 annual base plus uncapped commission
• Average first year earnings of $65,000 - $80,000
• On target earnings of $87,500 (base + commissions)
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule
  
  

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexualorientation, gender, gender identity, or expression (including against any individual that is transitioning, hastransitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical ormental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, orany other basis prohibited by applicable federal, state, or local law. The Company will consider foremployment qualified applicants with criminal histories in a manner consistent with local and federalrequirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement,promotion, transfer, training, compensation, benefits, employee activities, and general treatment duringemployment.

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