Technical Service Engineer

Context:

MSI-Defence Systems US LLC (MSI-DS US) is a world-leader in the supply of small/medium caliber gun systems and has been at the forefront of naval gunfire control technology for over 100 years.

As a major subsidiary of UK based MS INTERNATIONAL plc, the company has extensive experience in the design, development, and supply of defense products, with a reputation for innovation, quality and through-life support. Today MSI-DS is a major supplier of naval equipment to the US Navy, UK Royal Navy and over 40 other navies internationally, offering unrivalled capability within this market.

Based in Rock Hill SC, MSI-DS US is a rapidly growing Small Business that is expanding to deliver US Navy Gun Weapon System contracts and establish a long term manufacturing footprint in SC. MSI-DS US is looking for highly motivated individuals with potential to grow with the company.

Job Summary:

As a Technical Services Engineer you will be joining a newly established and growing US defense business based in Rock Hill, South Carolina where you will be responsible for first rate installation, repair, service and training on the full range of MSI-DS Naval Weapons Systems manufactured and provided by MSI-Defence Systems to the US Navy. In this role, you would be working at Rock Hill or on-site at customer locations. After completion of product training in the UK, you will use your electromechanical skills to meet new and challenging situations whilst interacting with customers, end users, ship builders, contractors, and project teams. You will also provide technical advice and support to the Supply Chain Manager during the development of the US supply chain.

Physical Demands & Work Environment:

• Working as one of the Technical Service Engineers, but also required to work and communicate with senior management and other departments such as manufacturing and supply chain as the company grows.

• Based in Rock Hill with travel to customer sites both in the US and rest of the World, unsocial working hours as may be required from time to time.

• Working within a strict time, budgetary and quality framework.

• Be prepared to travel to the UK for training on an as needs basis

• Be prepared to support the Supply Chain Manager with technical advice and visits to potential suppliers in the US.

Key Working Relationships:

Internal

• Chief Executive Officer

• VP Finance

• Project Engineer

• Contracts Manager

• Program Manager

• Technical Services Engineers

External

• MSI-DS UK Engineers

• Customer engineering teams

• Supplier engineering teams

Key Responsibilities:

This list is provided as an overview and should not be construed as exhaustive:

• Carry out Installation, survey, repair, service and training of MSI-DS Naval Gunnery Systems.

• Carry out testing to ensure accurate fault diagnosis.

• Produce complete, accurate and timely reports.

• Build and maintain positive relationships with customers, whilst delivering high standards of work and customer service.

• Responsible for raising MRB’s and closing down test operations on the company’s Enterprise Resource Planning (ERP) system.

• Ability to conduct customer witness Factory Acceptance Tests (FAT’s) in a professional manner.

• Ensure compliance with all safety and regulatory requirements applicable to the company in accordance with State and Federal regulations and any applicable certification required to maintain the certification.

• Supporting a customer help desk

• Any other such duties that may be reasonably compatible with the nature and scope of the role.

• Be eligible for a Department of Defense security clearance.

Essential Personal Attributes:

• Completed an associate’s degree in a technical discipline (electronics or electro- mechanical).

• Held down a similar role for in the last 5 years.

• Resourceful, with the ability to work independently and as part of a team.

• Flexible and able to adapt to changing schedules.

• Excellent analytical skills with the ability to communicate complex technical issues.

• Adaptable and prepared to work in different environmental conditions, spending time travelling both in the UK and abroad.

• Strong communication skills both orally and in writing.

• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook

• Must reside within a commutable distance of Rock Hill, SC 29730.

• Full valid passport with no travel restrictions.

• Full valid driving license to drive in the US and abroad.

• Proven and demonstrable life cycle support experience.

• Experience of firing small to medium caliber Weapons.

• High level technical knowledge of diagnosing and repairing mechanical, electro- mechanical, and/or electronic equipment.

Desirable Personal Attributes:

• Quality and safety conscious.

• A willingness to learn and develop.

• Self-motivated and ability to motivate and lead and manage others.

• Experience in Naval gun systems, cannons and electro-mechanical devices.

• Experience in software coding and software/firmware management

• An understanding of Project Management.

• A willingness to learn, develop and accept responsibility.

• Equipment installation and setting to work skills.

• Experience of training end users on the operation and maintenance of equipment.

• Making recommendations and modifications for product development.

• Strong decision making and leadership skills.