Settlement & Incentives Specialist (PULSE)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

The Settlement & Incentives Specialist role is responsible for overseeing the money movement and monthly incentive rebates to internal/external business partners (i.e. Processors, Financial Institutions) and for leading cross-functional process improvement projects within the Payments Network.

Responsible for providing Financial and Operational support to our clients and business partners, on the PULSE Settlement systems. Responsible for completing daily operational controls ensuring our settlement systems balance, participant configuration and maintenance on our core applications, maintaining current control process documentation, problem determination, resolution of imbalances and customer inquiries. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

• Manages the daily PULSE System Balancing duties, ensures Settlement balances daily. Reviews and signs off Banking & Financial reconciliations daily, engaging Treasury and Accounting Services team, as required. SME on the Settlement systems, building relationships with existing and potential customers, including Business Partners.
• Researches and resolves daily Settlement discrepancies, Production issues and customer inquiries, engages Business Partners to help resolve customer needs.
• Manages the configuration of the participants on the Core Application systems ensuring our participants are boarded on a timely basis and tables maintained accurately.
• Leads and mentors Settlement team members to provide premier customer service and quality delivery within SLAs. Provides cross training on all team functions to ensure no single point of failure. Oversees team workload and delegate as required.
• Maintains Process Documentation, effective Business Controls and provides continuous process improvement on the Balancing functions.
  
  

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor's Degree in Business Administration and Management, Information Technology, Finance, Engineering, Social Sciences, or related field
• 4+ years of experience as Product Owner, Business Analyst, Customer Service and Relationships, IT or related
• In lieu of a degree, 6+ years of experience as Product Owner, Business Analyst, Customer Service and Relationships, IT or related
  
  

Preferred Qualifications

If we had our say, we’d also look for:

• Strong time management skillset/organization skills
• Experience with contract interpretations
• Data driven and analytical mindset
• Proven project management/process improvement skills.
• Ability to work cross-functionally and lead meetings.
  
  

Application Deadline

The application window for this position is anticipated to close on Jun-11-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation

The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan
  
  

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.