Direct message the job poster from Hub Technology Group
John Wajda (He/Him)
W2 ONLY - No Sub Vendors
MUST HAVE STRONG ServiceNow knowlege & Experience
The Service Mapping Manager will be responsible for researching, designing, implementing, configuring, and validating Configuration Management Database (CMDB) solutions for IT Service Management and Service Delivery.
Establish IT Service Portfolio using ServiceNow’s Common Service Data Model (CSDM) framework
Design service requirements, conduct gap analysis, and identify, develop, and tailor the CMDB and CSDM framework
Create and execute a roadmap to evolve the existing technical CMDB into a service-focused CMDB.
Establish key CMDB performance indicators and service quality measures. Utilize the CMDB dashboard to monitor its health and provide findings to IT Service Management.
Develop and implement CMDB governance processes to comply with organizational policies, regulatory requirements, and industry best practices.
Required
Deep familiarity with the ServiceNow Common Service Data Model (CSDM) and design patterns.
Understanding of ITSM Incident, Problem, and Change processes.