Residential Supervisor

Overview

Reports To:

Assistant Residential Director and Residential Director

Positions Supervised

Residential Counselors

Position Summary

Manages and coordinates a variety of activities and programs for students of unit team, supervises direct care staff, and oversees the operation of the campus under the supervision of the Assistant Residential Director.

Responsibilities

Essential Functions

Other program related duties may be assigned.

Staff Development

• Provides formal supervision to Residential Counselors in accordance with Crotched Mountain School procedure and submits weekly tracking of this performance to the Assistant Residential Director.
• Oversees orientation of new Residential Counselors, including review of job description and completion of a 180-day evaluation, and checklist.
• Provides staff performance appraisals for assigned Residential Counselors as scheduled, in consultation with the Assistant Residential Director.
• Assesses development needs of the Residential Counselors and provides training when necessary.
• Constructs and provides development and / or corrective action plans for individual supervisees as necessary, and ensures the necessary teaching and tracking.
• Encourages educational and professional development of Residential Counselors.
• Actively seeks to enhance professional knowledge and skills, given the reasonable opportunity to do so.
• Initiates progressive discipline of staff in accordance with Crotched Mountain School procedure, and under the direction of the Assistant Residential Director.
  
  
  

Staffing and Schedule

• Maintains team’s assigned master schedule and reports to Assistant Residential Director on the effectiveness of daily staff configuration.
• Assists the Assistant Residential Director, as needed, with shift vacancies to provide mandatory ratio.
• Meets directly with Residential counselors at 2pm meeting to discuss shift plans, unit assignments, and any necessary information for the day.
• Monitors direct care staff attendance for call out patterns and other attendance problems.
• Tracks use of overtime / extra time for maximum safety and efficiency.
• Interviews direct care candidates and makes hiring recommendations to Assistant Residential Director.
• Ensures appropriate personnel paperwork for the interview is complete and forwarded to Human Resources.
  
  
  

Residential Programming

• Ensures a functional unit recreation and group schedule and delegates responsibilities for daily program activities to Residential Counselors.
• Oversees skills groups and other residential programming for students in coordination with the Assistant Residential Director and in accordance with relevant program design.
• Assigns Residential Counselors as student advocates.
• Oversees implementation of the program’s Behavior Management System, behavioral tracking, and contributes to individual student behavior plans.
• Oversees and implements Community Integration Plan on unit(s).
  
  
  

In Charge responsibilities

Campus In-Charge

• Serves as Campus-in-charge as scheduled.
• Addresses staff call-outs and/or staff shortages, ensuring required student to staff ratio as per Crotched Mountain School policy.
• Responds to staff injured on the job as required, and in accordance with Crotched Mountain School’s workers compensation policy.
• Oversees use of campus resources; including recreational, facilities and staffing.
• Supervises all meals at the cafeteria ensuring that the meal routine is being followed, and the cafeteria is cleaned following each meal.
  
  
  

Team In-Charge

• Serves as Team in-charge on all scheduled shifts.
• Contacts on-call administration per Crotched Mountain School’s On-Call Policy.
• Ensures documentation of significant campus functions and events affecting the program.
• Ensures nightly campus security checklist and checks, as per program procedure.
  
  
  

Policy, procedures and oversight

• Maintains awareness of all Crotched Mountain School policies and how to reference them.
• Ensures that all Crotched Mountain School policies and procedures are followed by staff under their direct supervision, especially the Student Supervision Guidelines.
• Oversees team handling of petty cash and recreational money for the unit and students.
• Ensures students’ special programs are followed and documented appropriately.
• Responds to students’ behavior in accordance with Crotched Mountain School’s Behavior Management policy and the principles of Safety Cares.
• Oversees proper utilization of Safety Cares by Residential Counselors.
• Processes issues and/or incidents with students, as outlined within Safety Cares practice and in accordance with individual treatment plans.
• Ensures least restrictive measures of therapeutic physical interventions.
  
  
  

Standards of Care

• Ensures Crotched Mountain School standards of care are achieved consistently by all Residential Counselors.
• Ensures a safe and therapeutic milieu is provided at all times
• Evaluates and communicates individual student needs to appropriate program staff.
• Ensures that all staff model and demonstrate care giver qualities that treat all students with dignity and respect.
• Promotes staff interventions that support the Crotched Mountain School’s Safety Cares approach.
• Facilitates student visits, and treats family and visitors with dignity and respect.
• Ensures telephone and mail contact with family or other identified supportive adults in accordance with the individual service plan and program rules and standards.
• Prevents interactions that are not sanctioned within the rules, practices, and policies of Crotched Mountain School. Prevents actions and disparaging comments that may be considered horseplay, roughhousing, and/or derogatory comments and demeaning gestures.
• Monitors staff-to-student interactions, including professional boundaries, and responds to any concerns according to program procedures.
• Acts as a role model and reinforces pro-social behaviors with students and staff.
  
  
  

Health and Safety

• Distributes prescribed medication to designated students, as trained and when approved, under the direction of nursing personnel.
• Communicates and documents any medication issues per Crotched Mountain School procedure.
• Ensures completion of unit fire drills, evacuation drills, and monthly Health and Safety Inspections, and periodic room searches, as required.
• Ensures a safe, clean and organized physical plant consistently on assigned unit(s).
  
  
  

Documentation

• Ensures required paperwork and unit documentation is completed by appropriate staff.
• Oversees and calculates data as required for various studies, surveys, and/or research as part of team or campus needs.
• Maintains unit logs in an accurate, timely, and appropriate manner.
• Completes required supervisory paperwork in an accurate and timely manner.
• Ensures all documentation relevant to shift paperwork, and Safety Cares interventions are completed accurately and thoroughly by the close of each shift.
  
  
  

Milieu Leadership

• Actively participates in unit management team meetings professionally representing the interests and function of the residential component of the team.
• Effectively communicates essential information to relevant program staff.
• Acts as a positive and professional role model for staff and students.
• Evaluates and communicates concerns and needs of the daily program routines, including the personal and professional concerns of the direct care staff.
• Oversees behavioral management interventions within the unit setting.
• Maintains cooperative and helpful presentation and performance commensurate with a team leadership role.
  
  
  

Work Habits

• Performs all essential duties of Residential Counselors when needed, and can be used in the milieu to ensure accordance with ratio requirements.
• Remains awake and alert while on duty.
• Maintains ample attendance and punctuality to provide essential in charge functions. ‘
• Manages multiple priorities and respond to assignments in a timely fashion.
  
  
  

Additional Responsibilities

SUPERVISORY RESPONSIBILITIES:

This job has supervisory responsibilities for all direct care unit staff and all direct care and supervisory staff when acting as the campus in-charge.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is required to sit. The employee must perform activities required to participate in physical restraint in relation to the appropriate size of staff and student. Specific vision abilities required by this job include peripheral vision, and depth perception. The employee is required to remain awake and alert while on duty.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

ADDENDUM TO ESSENTIAL FUNCTIONS REGARDING SPECIFIC ACTIVITIES OF CPI RESTRAINT PROCESS:

It is essential that the Residential Supervisor be able to demonstrate the ability to participate in a single person or team physical restraint as taught within the Safety Cares. Residential Supervisors need to be able to demonstrate, with or without accommodation, the ability to perform the activities of a physical restraint.

Qualifications

EDUCATION and/or EXPERIENCE:

Bachelors Degree and One year’s experience in human services; or Associate’s Degree with 2 years of experience in human services; or four years of experience in human services with a minimum of Certificate of Achievement from public high school in Massachusetts, documentation of home schooling equivalent to a high school diploma, GED, or High School Diploma. Special training or specific skills; student intern experience or volunteer work may be credited toward experience.

PROFESSIONAL QUALITIES:

Ability to model comfortable and responsible attitudes. Demonstrates tolerance for discussion of sexual abuse with appropriate terminology. Models firm guidance without being abusive or aggressive. Ability to work as a supportive and cooperative team member. Ability to remain awake and alert while on duty.

LANGUAGE:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure instructions. Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to students, team members, other employees of the organization, parents/guardians, and outside agency personnel.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

REASONING ABILITY:

Able to extract the main ideas from instructions and carry them out in appropriate sequence. Able to analyze the components of problem situations, to understand cause and effect, and to develop plans for solutions.

CERTIFICATES, LICENSES, REGISTRATIONS:

Requires a current valid driver’s license from state of residence.