Product Manager

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!

What are we looking for?

SoftPro is seeking a Product Manager to join our R&D/Product organization to help us build custom features for our Closing, Title & Escrow software solutions. This position can be in our Raleigh, NC office or as a remote employee.

What will I do as a Product Manager for Custom Development at SoftPro?

The primary responsibility of the Product Manager is to define and communicate the product vision and roadmap, guiding the development teams on what changes need to be made. The Product Manager participates in product planning and execution throughout the product lifecycle. This includes mentoring product owners on the gathering and prioritizing of features and changing requests with internal and external stakeholders, helping to design new features with the product owners/development team, and helping to validate those features with customers. Some travel is required. This position will focus specifically on custom features requested by our internal and external customers.

Responsibilities And Duties As a Product Manager

• Understand your product.
• Build a deep knowledge of your products and its target customers.
• Create and clearly communicate the product’s vision and mission statements.
• Collect and analyze product usage statistics to identify areas of opportunity and success.
  
  
  

Understand your target customer.

• Build a qualitative understanding of the customer through conversation, visits, feedback, shadowing, and other methods.
• Build a quantitative understanding of the customer through company metrics and product metrics.
• Represent the customer to the development teams.
• Form and facilitate customer advisory boards when appropriate.
• Develop feedback loops for your product teams that drive customer empathy and encourage product improvements.
• Understand the customer’s full journey and lifecycle through your product.
  
  
  

Understand your competitive environment.

• Research the competition and understand your product’s relative strengths and weaknesses.
• Keep abreast on industry trends and customer concerns.
• Look for new and innovative ideas that fill competitive gaps, improve our product relative to others, and grow market share.
  
  
  

Build and share your product roadmap.

• Use your understanding of the customer, product, and competitive environment, combined with feedback and guidance from internal stakeholders, external stakeholders, and architecture, to determine development priorities for the product.
• Document those priorities in roadmaps and communicate them to the appropriate parties.
• Provide realistic forecasts for short- and long-term planning.
  
  
  

Coordinate tactical product tasks throughout the release cycle.

• Collaboration with Product Owners and UX Design to ensure consistency in product design.
• Work with portfolio management throughout the development cycle to provide status updates on key features/epic progress, for organization reporting purposes.
  
  
  

Manage teams.

• Hold weekly or biweekly 1:1 meeting with your direct reports.
• Ability to manage up to four teams.
• Coach and mentor your team to help them succeed, consistently improve, and grow.
• Ensure that your team meets or exceeds SoftPro’s standards and practices for their role.
  
  
  

What skills do I need to be successful Product Manager at SoftPro?

• Minimum of 5-7 years’ experience as a Product Manager
• Demonstrated success defining and launching excellent products.
• Ability to take concepts and ideas to fully functioning solutions.
• Must be able to solve real customer problems and deliver the highest level of value.
• 5+ years of experience in agile methodologies
• Experience in DevOps/Miro
• Bachelor’s degree
• Technical background, with experience in integrations, a plus.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority.
• Must be able to travel 10% of the time.
• Examples of at least one effective product delivered in the past.
• Excellent verbal and written communication with customers, dev teams, and executive management
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Must be detail-oriented, highly organized, and results-driven.
  
  
  

Join us and live our Core Values

Deliver AMAZING Customer Service, Be an AWESOME Teammate, adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.