With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
The Payer Engagement Specialist II- Remote is responsible for providing administrative support for all payer engagement notifications, e.g., new clinics, relocations, closures, TIN updates and acquisitions. This position will support new acquisitions and is also responsible for daily operation support, completing payer forms, sending weekly provider bulletins, and various other data verification activities as assigned.
Your Impact
Notify payers of any Hanger Clinic changes; such as, address, tax ID, Medicaid numbers
Work within Salesforce system, as assigned, to ensure integrity of data is clean
Update provider information that is transmitted to large and regional payers
Create and manage assigned work in Salesforce cases and review regularly with manager or designee
Distribute customized provider directories for large, national and regional payers
Complete specific payer forms when the Clinic has a change of demographics
Create cases to credentialing team for adding new clinics to payers as appropriate
Confirm and track updates and submit case to add to Hanger billing system until project is completed
Review, complete and return quarterly payer provider verification forms upon request
Monitor payer central correspondence depository daily and disseminate to appropriate team members
Produce reports and other ad hoc assignments as required
Minimum Qualifications
Minimum
High School diploma or equivalent
2 years of related experience with payers
Intermediate level user with Microsoft Excel and Word
Preferred
3 years of provider servicing/customer service experience
Healthcare experience
Additional Success Factors
Excellent customer service
Good verbal, written and organizational skills
Familiar with various type of software applications; such as, Salesforce and Acrobat
Attention to detail with the ability to quickly identify trends
Able to multi-task and work independently in a time sensitive environment with a heavy workload
Able to effectively interface with all levels of employee, management and external organizations
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.
Pay range of $17.20 to $22.50 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
Our Investment in You
Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
#ERF-HPO
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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