Hello. We’re Stadium Goods. We are the world’s premier sneaker + streetwear marketplace selling only the most sought-after footwear, apparel and other hard-to-find items on behalf of our sellers. We are driven by our principles and committed to providing the best consumer and consignment experience there is. In January 2019, Stadium Goods became part of the FARFETCH Group, which will help guide our evolution as we usher in the next chapter of scale and growth.
THE ROLE
You will oversee the operational management of our dropship partner accounts including, but not limited to, fulfillment operations, order flow management, supplier payouts, and best practice account training. You will build relationships with boutiques, brands, and suppliers at all levels, to become a trusted partner, ensuring that all operational activities are meeting program guidelines and that all systems and technical requirements are functioning properly. You will report directly to the Partner Success & Business Development manager and work closely with teams across the organization to ensure DSS program operational efficiency.
WHAT YOU'll DO
Own end-to-end order status management across all sales channels
Lead operation inquiry responses in email, WhatsApp, and Slack channel communications internally and externally
Monitor and action on order cancellations and orders with creation errors
Manage requests for necessary partner and customer refunds
Reallocate orders and generate OE reports
Proactively reach out to suppliers for the status/prioritization of delayed orders
Provide management and sales channel owners with an overview of partner SLA & OEs at channel and partner level, identifying areas for improvement
Communicate effectively on order status inquiries with internal FF/FPS teams
Edit and approve new MPNs following 3P group strategy
Create bi-weekly competitive pricing reports to help guide supplier pricing conversations
Manage DSS partner packing material levels
Train suppliers on proper fulfillment and packaging standards by sales channel
Audit weekly DSS late/no scan orders reports to ensure proper fees are being evaluated on supplier payouts
Generate catalog databases for data scrubbing and communicate needs to third-party partner
Review weekly supplier sales payout files
Create 3P group POs & invoices as needed
Create end-of-month sales reports for every supplier
Lead supplier systems operation training sessions
Support Ad-hoc catalog management projects
Other projects or reports as needed to support 3P business
Who You Are
You are an experienced leader with a proven track record in customer success, loyalty programs or other customer retention programs
You have thorough experience in the streetwear and sneaker market with the ability to provide insight on the highest value current and upcoming trends
You have a passion for creating customer value and the ability to lead transformational change.
You are a successful leader with proven experience in managing local and remote teams or leading teams cross-functionally across an organization
You are an excellent relationship builder, actively listening to customer needs, inspiring stakeholders to a new point of view, and accommodating constructive feedback along the way
You are a hands-on problem solver with the ability to take complex ideas and systems and make them simple for internal and external stakeholders through excellent communication
You are successful at interacting with all levels of the organization and across a global cross-functional team with various viewpoints
You have a growth mindset and the ability to weigh multiple risk factors when making recommendations for program expansion
EQUAL OPPORTUNITY STATEMENT
Stadium Goods is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
NYC WAGE TRANSPARENCY LAW
The pay range for this position at commencement of employment is expected to be between $60,000-$70,000 a year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
You will oversee the operational management of our dropship partner accounts including, but not limited to, fulfillment operations, order flow management, supplier payouts, and best practice account training.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Apparel & Fashion
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