Manager, Commercial Vehicle Claims
Manager, Commercial Vehicle Claims
FCCI Insurance Group
Lawrenceville, GA
See who FCCI Insurance Group has hired for this role
Duties
We are currently seeking a Supervisor or Manager, CVT who will be responsible for leading Commercial Vehicle Team adjusters to ensure timely and effective handling of assigned claims. The leader will oversee daily functions of the team to ensure claims are handled expeditiously, efficiently, and in accordance with State laws and company policies and procedures. Additional duties include:
FCCI values the contributions of a diverse workforce.
We're committed to being fair and equitable to all employees and applicants for employment. FCCI prohibits discrimination on the basis of race, color, sex, age, marital status, religion, national origin, sexual orientation, handicap, disability and other legally protected classifications.
Please apply via our website at www.fcci-group.com.
Qualifications
Experience
Required
We are currently seeking a Supervisor or Manager, CVT who will be responsible for leading Commercial Vehicle Team adjusters to ensure timely and effective handling of assigned claims. The leader will oversee daily functions of the team to ensure claims are handled expeditiously, efficiently, and in accordance with State laws and company policies and procedures. Additional duties include:
- Monitoring workloads, quality and deadlines of team to ensure established timelines have been met. Identifies potential volume or workflow issues and/or areas where efficiency can be improved and implements changes.
- Ensuring appropriate and timely investigation; accurate payment of claims; ensures each claim has an appropriate reserve, reserve rational and resolution strategy which allows the claim to be brought to closure at earliest appropriate date.
- Communicating regularly with claim leadership on claim / account issues, changes in procedures and results
- Conducting claim quality file reviews as required, analyzes results and communicates with individual staff members on findings and where necessary creates improvement plans.
- Investigating and resolving claimant, policyholder and agent inquiries and complaints; informs Claims leadership, of any complaints filed by the Department of Insurance and sees that the complaints are satisfactorily resolved.
- Level and title will be commensurate with experience level of the selected candidate.
FCCI values the contributions of a diverse workforce.
We're committed to being fair and equitable to all employees and applicants for employment. FCCI prohibits discrimination on the basis of race, color, sex, age, marital status, religion, national origin, sexual orientation, handicap, disability and other legally protected classifications.
Please apply via our website at www.fcci-group.com.
Qualifications
Experience
Required
- Minimum of four years relevant commercial claims experience AND
- Minimum one year in a leadership role.
- Experience handling commercial total loss claims is preferred.
- Applicable Adjuster’s license.
- Solid working knowledge of the laws based in torts, statutes and contracts.
- Solid working knowledge of Inter-company arbitration procedures.
- Solid working knowledge of judicial and legal systems.
- Solid working knowledge of claims management techniques, processes and fiscal systems.
- Excellent communication, prioritization, interpersonal and organizational skills.
- Ability to analyze, define and solve problems; the use of good judgment and decision-making.
- Ability to interpret and explain insurance policies and coverages.
- AIC, ACLS or ACLA designation or equivalent coursework or experience.
- Bachelor’s degree (preferred)
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Insurance
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