Loan Scenario Desk
Optionwide Financial Corporation
Irvine, CA
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Job Description
- Responsible for being the subject matter expert in terms of internal guidelines, seller guides, and pricing.
- Responsible for fielding complex loan scenarios and providing lending solutions.
- Responsible for handling email/phone inquiries from our approved mortgage brokers within a predetermined service level agreed on timeframe.
- Determine when to elevate customer requests to Senior Underwriter, Underwriting Manager, or investor.
- Works in collaboration with Underwriting, Secondary, Compliance, Operations, Sales, Marketing, Training and Mortgage Technology to assist in activating new Investor products and implements modifications to existing products.
- Overtime may be required due to loan volume.
- Other duties as assigned.
- 3+ years of mortgage product experience; prior Non-Agency underwriting, or processing experience is preferred.
- Strong knowledge of product guidelines - particularly Non-Agency.
- Ability to communicate effectively, both verbally and in writing with internal and external partners.
- Ability to work well with others in a fast-paced environment, while maintaining the highest level of customer service, professional composure, and integrity.
- Ability to organize, prioritize workload, meet deadlines and handle detailed assignments.
- Strong customer service skills.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
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