IT Helpdesk Specialist I

About Pinterest

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

The IT Operations team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact. You’ll join a team whose mission is to provide technology and services to enable Pinployees to do inspired work from anywhere. As a Helpdesk Specialist, you will be responsible for handling internal escalations and customer service feedback, implementing changes to our service through strategically focused projects and ultimately striving to create a frictionless experience for both internal users and the IT team.

What You’ll Do

• Provide advanced technical expertise as the escalation point for helpdesk requests and step in for customer service conversations.
• Brainstorm, create and modify new and current IT Ops Helpdesk processes as well as update documentation for increased efficiency.
• Execute on projects that improve the Helpdesk experience for our internal employees and IT team.
• Work cross-functionally with departments to meet company goals and objectives.
• Partner with vendors to maintain high standards with processes, procedures and tools.
  
  
  

What We’re Looking For

• Project focused thinker, who is able to think on a high level, work with team members to comprehend multi-faceted projects and deliver on due dates.
• Advanced technical background in Mac and Windows computer troubleshooting.
• Strong technical understanding of SaaS tools and the core systems used in a new hire onboarding.
• Strong communication skills as this is a global service team.
• Strong customer service skills, including VIP support.
• Ability leading multiple initiatives to drive results.
• Ability to travel when needed (both domestically and internationally).
• Must be able to take supervisory direction, change priorities based upon business needs and work independently when required as well as know when to bring issues and questions to the management team for direction and support.
  
  
  

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  
  
  

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$64,600—$133,000 USD

Our Commitment To Diversity

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify [email protected] for support.