Hotel Manager

Summary

The Hotel Manager is responsible for all aspects of front of house operations at the hotel. The manager provides leadership and strategic planning for the front desk, wardrobe, and the valet department. The manager is responsible for guiding the hotel leadership team to ensure a positive guest experience and company profitability.

Essential Duties And Responsibilities

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.

• Establishes and ensures compliance of hotel policies and procedures while maintaining the highest service standards for our guests
• Reviews staffing levels hiring and scheduling to meet business need ensuring compliance with budget, delegates’ authority or assigns duties to all staff as necessary
• Establishes hotel forecasts and aligns staffing levels to ensure a great guest experience
• Ensure proper hotel yielding processes are in place to maximize occupancy and revenues
• Oversee and control all costs associated with managing the hotel, valet, and wardrobe
• Ensure the successful management of the welcome desk and the valet department
• Works closely with marketing team to maximize hotel occupancy
• Be accountable to the overall execution of the hotel operations (cleanliness, guest service, etc.)
• Makes recommendations for improving the daily hotel operations (SOP’s, processes, policies, revenues, etc.)
• Focused on growing revenues and maximizing financial performance of the hotel
• Assists and advises upper management in training and developing staff, interviewing new hires, completing the hiring process, and evaluations.
• Ensure the safety and security of employees and guests. Implements programs and processes to reduce loss time injuries.
• Hold regular meetings with the hotel leadership team
• Responsible for the enforcement of company policies and procedures
• Maintains a cooperative relationship with vendors
• Computer literacy and ability to analyze sales data
• Meets with departmental directors and managers as necessary
• Performs all other duties as assigned
  
  

STANDARDS OF PERFORMANCE

• Management abilities demonstrated in managing welcome desk, yield management, and valet operations
• Maintaining interpersonal working relationship among all personnel
• Excellent guest service skills; attentive and detail oriented
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously
• Effective communication skills with the ability to communicate with both guests and co-workers
• Required to work a flexible schedule including nights, weekends and holidays as required
• Willingness to assume overall responsibility relative to the performance of the hotel in the absence of the upper management staff, work flexible hours and handle high pressure deadlines
  
  

Education, Training, And Experience

• At least three year’s experience overseeing guest services, front desk, housekeeping, valet and sales/marketing for a similar sized hotel required.
• Bachelor’s Degree in Business Administration, Hotel & Restaurant Management or equivalent combination of education and work experience.
  
  

MATH ABILITY

Ability to perform basic mathematics

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.

Computer Skills

Candidate must be experienced in Microsoft Office.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate applicable licensing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50 lbs independently and more than 50lbs with assistance. The noise level in the work environment can be moderate to loud at times.

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