Digital Experience Manager

We are hiring a highly skilled, Digital Experience Manager to lead the envisioning, planning and technical development, of digital experiences [Products]. As a Digital Experience Manager, you will collaborate closely with critical stakeholders to understand their needs and requirements, and then translate them into innovative digital solutions. You will be responsible for driving the market entry portion of the digital experience lifecycle, from concept to launch, ensuring the digital experience meets both the stakeholders expectations and the business objectives.

What You Will Be Doing:

· Collaborate with key stakeholders to understand and document their needs and requirements for new digital experiences. Assessing technical feasibility through an understanding of current systems capabilities.

· Envision, plan, and drive the technical development of new digital experiences from concept to launch.

· Define experience vision, strategy, and roadmap, ensuring alignment with overall business objectives.

· Work closely with cross-functional teams, including research, design, engineering, marketing, IT, sales, digital, and/or 3rd party developers to deliver high-quality digital experiences.

· Drive rapid requirements gathering, facilitate working sessions, and technical translation leading to wireframes and rapid prototyping.

· Develop scope, budget, and resource requirements for experience development projects. Work closely with IT to assess internal and external development needs.

· Conduct market research and competitive analysis to identify new opportunities and stay ahead of industry trends.

· Define and analyze key metrics to measure the success and effectiveness of digital experiences.

· Continuously iterate on the experience based on user feedback, performance metrics, and market trends.

· Manage and prioritize the experience backlog, ensuring that the most valuable features are delivered with each iteration.

· Serve as the primary point of contact for all digital product-related inquiries and communications.

· Prepare and document experience architecture and capabilities for transfer to sustainment teams as defined in departmental strategy.

Your Future Team:

The position would be at our main Headquarters in Grand Rapids, MI. Employees can enjoy the beautiful Learning & Innovation campus and Business Center.

Who You Are:

Required Skills and Competencies

· Bachelor's degree in Business, Design, Information Technology, Digital, Systems Engineering or a related field.

· Proven experience as a Product Manager or similar role, with a track record of successfully delivering digital experiences [products] from concept to launch.

· Strong technical background with a deep understanding of digital technologies and platforms.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

· Strong problem-solving skills and attention to detail.

· Experience with Agile development methodologies.

· Knowledge of user experience (UX) design principles and best practices.

· Familiarity with project management tools such as Azure DevOps, JIRA, Asana, or Trello.

· Strong analytical skills with the ability to interpret data and trends.

· Experience working in a fast-paced, dynamic environment.

Preferred Skills and Competencies

· Experience working in the architecture, design, commercial furniture, retail, fintech, or digital media industries.

· Experience with agile and scrum methodologies, including defining themes, epics, features, and writing stories.

· Experience with A/B testing and other experimentation methodologies.

· Experience with mobile app development, responsive web design, and user lab capabilities.

· Product management certification (e.g., Certified Scrum Product Owner, Pragmatic Marketing Certified).

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our

employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Our Approach to Hybrid Work: At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results. Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at [email protected].

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. Steelcase is a MVAA- Silver Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply.

Please see our Working atSteelcase Document for more detailed benefits and compensation information.

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