Customer Service Revenue Cycle Representative

Posting Description At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families. We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like. #WhatConnectsYou Job Description Communication: Written – Patient correspondence, all documentation on patient accounts, bankruptcy notices, charity applications, insurance correspondence, patient letters are handled by this job class. They are to responsible for ensuring data is routed appropriately. Oral - Handle Patient Phone Calls, address Billing questions, update insurance information, assist with payment plans, initiates charity applications, discerns if possible Medicaid coverage based on verbal screening criteria provided. Face-to Face - communication includes discussing patient bills via consultation room. Review of walk in charity applications for completeness, taking payments in person and posting accurately to the patient accounts. Preparing daily deposit for daily banking. Professionally and effectively communicates with third party carriers, vendors, and hospital contacts to promote contractual compliance Information communications and processing by interpreting and processing third party payor and patient inquiries in an accurate and timely manner to expedite payment. Liaison: Serves as liaison between payers and hospital departments/physician offices or patients in resolving denials and/or underpayment issues Reporting: Assists in preparation of monthly denial reports and other denial reports as requested Assists in preparation of monthly variance reports and other variance reports as requested. Regulation : Adheres to NMHS/NMMC Policies/Procedures/Guidelines. Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues. Job Knowledge: High School Diploma or equivalent required; with a minimum of 2 years Collections, Claims, Billing/Follow-Up, or revenue cycle experience preferred. Ability to research, analyze and communicate payer trends to identify reimbursement and training issues. Excellent analytical and problem-solving skills required Good organizational and communication (written and verbal) skills; required Computer skills with strong Microsoft Office, Outlook, Third Party Payer websites; preferred Excellent interpersonal skills; required.