Care Coordinator, Behavioral Health

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together.

Umpqua Health strongly encourages applications from candidates of color as well as veterans, aiming to foster a work environment that is linguistically and culturally diverse and inclusive. Please note that at this time, Umpqua Health does not offer visa sponsorship.

We are seeking a dedicated Care Coordinator, Behavioral Health to join our dynamic team. The Care Coordinator, Behavioral Health will play a pivotal role in ensuring the seamless coordination and integration of behavioral health services within our multidisciplinary care teams. This role will involve working closely with internal and external stakeholders to enhance member health outcomes and promote holistic care approaches.

Your Impact

• Work effectively and diplomatically within multidisciplinary care teams to integrate behavioral health services into overall member care plans
• Provide face-to-face services to members in various settings (e.g., in-home visits, synchronized video, community-based locations) to foster continuous and integrated relationships with their care teams
• Identify and minimize risk factors impacting member health outcomes through comprehensive assessments of physical health conditions, behavioral health issues, mental status, social supports, and social determinants of health needs
• Evaluate member motivation and readiness for change to ensure that care and service engagement align with member needs
• Develop individualized, person-centered, and trauma-informed care plans based on assessment information, utilizing motivational interviewing techniques
• Monitor and review member care plans regularly to assess progress, revise goals, and update interventions as necessary
• Maintain accurate and current documentation of all care management activities to facilitate effective care coordination
• Ensure a closed-loop system for behavioral health referrals to promote high-quality care continuity
• Provide brief behavioral interventions using evidence-based techniques (e.g., behavioral activation, problem-solving treatment, motivational interviewing)
• Facilitate member transitions through the continuum of behavioral health care, ensuring placements align with best practices and medical necessity
• Educate members on their rights, responsibilities, and consent requirements for release of protected health information necessary for coordinated care
• Coordinate emergency assistance for members, including communication, paperwork completion, and submission of necessary requests
• Conduct community outreach and education on Umpqua Health’s Behavioral Health Care Coordination program
• Perform other duties as assigned by management needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
  
  
  

Your Credentials

• Bachelor’s degree in Social Work, Psychology, Counseling, or related field required; Master’s degree preferred
• Previous experience in behavioral health coordination, care management, or related field preferred
• Strong understanding of trauma-informed care principles and motivational interviewing techniques
• Excellent communication, interpersonal, and organizational skills
• Ability to work collaboratively within multidisciplinary teams and across diverse populations
• Proficiency in maintaining detailed and accurate documentation
• Commitment to promoting health equity and culturally responsive care practices
  
  
  

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.