Provides guest service by performing a variety of transactions and exchange services to guests
Job Duties And Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Provides guest service by greeting external guests in a friendly and courteous manner, providing change, scanning and redeeming slot machine tickets in the denominations requested by the guest, furnishing guests with game and promotional information, instruction and assistance, performing cash, chip, coin, voucher, promotional, coupon, and check cashing and cash advance transactions.
Maintains bank supply and integrity by inspecting monies, identifying coins, bills, and chips for counterfeits, contacting Security and Gaming Commission when counterfeits are found, balancing window inventory, preparing drops and buys, and preparing machine ticket redemption, coupons, check cashing/cash advance and balancing reports.
Provides administrative support by paying slot jackpots, recording transactions mandated by Title 31 in logbook and computer, and performing other duties as assigned by the supervisor.
Job Specifications:
Education and Experience:
Essential:
Cash handling experience
Guest service experience
Desirable:
Casino experience
1 year of cash handling experience
1 year of guest service experience
Essential:
Skills and Knowledge:
Ability to appear for work on time
Ability to perform data-entry into a PC
Ability to interact effectively with team members and guests
Ability to communicate effectively in the English language
Ability to read and write in the English language
Ability to maintain professionalism and composure
Ability to complete forms and documents
Ability to understand and follow verbal directives and written directions
Ability to accept constructive criticism
Ability to count cash and make change in a fast-paced environment
Ability to recognize counterfeit monies and chips
Ability to perform simple mathematical calculations
Ability to walk and stand for up to eight hours at a time
Ability to work in a smoking environment
Working knowledge of MS Word and Excel
10-key by touch
Desirable:
Multi-lingual
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Gambling Facilities and Casinos
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