The BusinessObjects Developer, BI Client Services, is responsible for providing customer support of BusinessObjects (BOBJ). Responsibilities include issue/request resolution, tool training and use support, system administration and report development/maintenance. Qualified candidates have hands-on experience with BusinessObjects 4.x and experience providing business intelligence support to a large customer base. The BusinessObjects Developer has excellent customer service, communication, and problem-solving skills.
Essential Functions
Provide technical support, analysis assistance and training for BusinessObjects suite of tools to Southern Glazer's Wine & Spirits internal customer base.
Expert in design and development complex reports using SAP BusinessObjects 4.3 Web Intelligence
Create and update technical and functional documentation such as operational procedures, training materials, etc
Follow department client service strategies and standards related to ways of working, service level agreements and providing positive customer experiences
Build and maintain strong working relationships with customers and other support staff
Share BOBJ knowledge and best practices across the user base
Assist with change management efforts to drive adoption of new BOBJ tools, governance, and reporting processes
Converting SSRS Reports into BO reports
Planning
Collect and document application enhancement needs
Support the definition and scope for the deployment of BOBJ tools
Work with the training team to plan, develop and deliver BOBJ training
Qualifications
Minimum 2 years hands-on experience with SAP BusinessObjects 4.x to include WEBI, Information Design Tool (IDT)
Ability to analyze complex business reporting requirements and develop innovative solutions
Perform requirement analysis; provide effort estimation Comprehensive knowledge of SDLC and QA/Testing methodologies and deliverables.
Experience with excel refreshable
Experience with SQL
Strong client service orientation (customer support experience preferred)
Strong oral and written communication skills
Comfortable speaking/presenting to groups
Ability to work independently and autonomously
Bachelor's Degree
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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