Billing Associate I

Join our dynamic team of innovators, creators, and problem solvers! At Frontline Insurance, we're on a mission to Make Things Better! We believe in fostering a collaborative, inclusive, and growth-oriented work environment where every team member can thrive and make a meaningful impact.

At Frontline Insurance we're more than just a workplace – we're a community of talented individuals dedicated to Integrity, Patriotism, Family and Creativity. Join us in shaping the future of Insurance and let's achieve remarkable things together. Your next career adventure starts here!

Summary

Responsible for processing homeowners and commercial insurance premium payments, performing daily receivables reconciliation, reviewing disbursements, and other functions of Billing & Collections. Provide support to internal/ external customers for billing, payment, or agency commission related issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Process payments received via check (lockbox and remote deposit), credit card, and ACH/ eCheck
• Reconcile daily collections and troubleshoot identified discrepancies
• Review disbursements per defined procedures and established authority limits
• Assist Underwriting with escalated billing issues
• Manage multiple shared Outlook mailboxes dedicated to servicing internal and external customers on matters related to invoicing, payment, or commission
• Review and take needed action on various activities upon assignment in BillingCenter
• Handle returned payments and credit card chargebacks
• Administer the ACH commission process
• Conduct routine user acceptance testing
• Participate in projects impacting department or company initiatives, as needed
• Perform routine administrative tasks
• Responsibilities subject to change
  
  

Supervisory Responsibilities

This position has no supervisory responsibilities.

EDUCATION And/or EXPERIENCE

• Proficient in Word, Outlook, Excel, and Internet applications
• Strong ability to exercise good judgment in dealing with customer's technical issues
• Good organizational and people skills
• Strong, sound decision-making skills, good judgment, and critical thinking skills
• Solid verbal and written communication skills
• Produces meticulous work
• College degree or equivalent years of related experience preferred
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

None

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong organizational and task management skills. Strong relationship management and proven experience delivering high level if internal and external customer service. Computer proficiency with strong skills in Microsoft Office applications. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must also be able to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

I have carefully read and understand the contents of this job description. I understand the responsibilities and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee. I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.