“Although Tom's role was that of Sales for Oracle, he acted more as an account manager. He took the lead to ensure all of Kendle's needs were met. We had some very big plans within Kendle and Tom was very critical in helping us apply the right solutions.”
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Genesys is teaming up with experts at IBM and Salesforce for a webinar where you'll learn how our teams are working together to reimagine customer…
Genesys is teaming up with experts at IBM and Salesforce for a webinar where you'll learn how our teams are working together to reimagine customer…
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Last year, #OneGenesys made a global impact—and we’re going to Go Big to close out 2024!💪 In the weeks ahead, I’ll join my Genesys colleagues…
Last year, #OneGenesys made a global impact—and we’re going to Go Big to close out 2024!💪 In the weeks ahead, I’ll join my Genesys colleagues…
Shared by Tom Donnelly 🌎
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David Norrie's POV on Genesys recognition in the Gartner Magic Quadrant™ for CCaaS and Critical Capabilities for CCaaS reports, we believe, is a…
David Norrie's POV on Genesys recognition in the Gartner Magic Quadrant™ for CCaaS and Critical Capabilities for CCaaS reports, we believe, is a…
Shared by Tom Donnelly 🌎
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Stay ahead of the curve with findings from the 2024 Gartner Magic Quadrant for Contact Center as a Service. Discover how you can use these insights…
Stay ahead of the curve with findings from the 2024 Gartner Magic Quadrant for Contact Center as a Service. Discover how you can use these insights…
Shared by Tom Donnelly 🌎
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The 2024 Gartner®️ Magic Quadrant™️ for CCaaS just published and Genesys has been named a Leader for 10 YEARS IN A ROW. We've also been positioned…
The 2024 Gartner®️ Magic Quadrant™️ for CCaaS just published and Genesys has been named a Leader for 10 YEARS IN A ROW. We've also been positioned…
Shared by Tom Donnelly 🌎
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Can you spot the differences between virtual agents and chatbots? Genesys Cloud Virtual Agent is now available! Virtual agents can handle complex…
Can you spot the differences between virtual agents and chatbots? Genesys Cloud Virtual Agent is now available! Virtual agents can handle complex…
Shared by Tom Donnelly 🌎
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Switching to #GenesysCloud, Kiwibank saw a 50% decrease in platform cost, 28% improvement in outbound productivity, a 19% reduction in average handle…
Switching to #GenesysCloud, Kiwibank saw a 50% decrease in platform cost, 28% improvement in outbound productivity, a 19% reduction in average handle…
Shared by Tom Donnelly 🌎
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From the power of #AI and #data to great partnerships and #loyalty, this series with Genesys and partner Arrow McLaren IndyCar proves how tech and…
From the power of #AI and #data to great partnerships and #loyalty, this series with Genesys and partner Arrow McLaren IndyCar proves how tech and…
Shared by Tom Donnelly 🌎
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If you feel like a brand delivers different experiences depending on how and where you reach out to them, you’re not alone—85% of customers agree!…
If you feel like a brand delivers different experiences depending on how and where you reach out to them, you’re not alone—85% of customers agree!…
Shared by Tom Donnelly 🌎
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Brett Weigl, the SVP of Product Management (AI) at Genesys, explains why he thinks chatbots are failing and how virtual agents can (and should)…
Brett Weigl, the SVP of Product Management (AI) at Genesys, explains why he thinks chatbots are failing and how virtual agents can (and should)…
Shared by Tom Donnelly 🌎
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Can you spot the differences between virtual agents and chatbots? Genesys Cloud Virtual Agent is now available! Virtual agents can handle complex…
Can you spot the differences between virtual agents and chatbots? Genesys Cloud Virtual Agent is now available! Virtual agents can handle complex…
Shared by Tom Donnelly 🌎
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Golfers! I just created this checklist as a way to measure your level of readiness for shots. I asked my client, Michael Allen, if he thought there…
Golfers! I just created this checklist as a way to measure your level of readiness for shots. I asked my client, Michael Allen, if he thought there…
Liked by Tom Donnelly 🌎
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One of the best awards a company can get is one that comes directly from its customers. Genesys was named a TrustRadius Buyer’s Choice winner for…
One of the best awards a company can get is one that comes directly from its customers. Genesys was named a TrustRadius Buyer’s Choice winner for…
Shared by Tom Donnelly 🌎
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The 2024 Gartner®️ Magic Quadrant™️ for CCaaS just published and Genesys has been named a Leader for 10 YEARS IN A ROW. We've also been positioned…
The 2024 Gartner®️ Magic Quadrant™️ for CCaaS just published and Genesys has been named a Leader for 10 YEARS IN A ROW. We've also been positioned…
Shared by Tom Donnelly 🌎
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