Sujai Hajela

Harness the power of AI with Lumen Technologies! Did you know the Lumen network is designed to be the #1 provider of AI‑ready infrastructure? With our network as its backbone, AI can transform businesses with cloud-like flexibility and built-in security. Check out this infographic to learn more:   #AI #PartnerProgram #Technology

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“I want CX to be embedded into every single thing we do. If you start treating it as a special thing, it will become a special project and then it will die or won’t get funded enough.” -Verizon Consumer Group CEO Sowmyanarayan Sampath Sampath runs a $100+ billion dollar a year business and has a lot to say about good #CX and #AI. Great interview by Blake Morgan on her podcast (link in the comments). ➡ Sampath noted how many companies invest in complex backend systems to manage CX, but have to work at not exposing that complexity to end customers. That’s an example of the ‘solution causing the problem.’ “You can have back end complexity and then you can show it to the customer. They are two very different things. We’ve got to abstract all of that for the customer. You cannot ship out our system architecture -- you have to ship a product the customer wants.” ➡ With regards to AI, Sampath outlines his view for the cost savings potential of AI, in the context of other cost savings strategies over the years. “AI is the only deflationary tool I have available to me. Over the last 20 years, offshoring has kind of run its course, outsourcing has run its course. Automation for the most part, using traditional technologies, has run its course. I don’t have another tool to take cost out at scale. AI is literally the only big tool I have." In the last 12 months – Verizon has deployed generative AI at scale to more than 44K frontline employees – mainly contact center and retail reps. Sampath says some early results include: -   Reducing call times of 2-4 minutes so far -   Better close rates on personalized emails #Verizon #telecomcx #generativeai

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Here's a thoughtful post from Daniel Schieber that explores the process and methodology behind innovation, including lessons learned at Extreme Networks in our Office of the CTO as we explore new technologies, partnerships, and solutions. https://lnkd.in/gXJHBhEE

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What connects cutting-edge healthcare and Gluware, Inc.? Both demand reliability and precision in their operations. Join us at ONUG to learn how our intent-based, multi-vendor platform is driving transformation in industries like healthcare. Stay tuned for more details. #ONUG2024 #NetworkAutomation #Hyperautomation #AI

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Thanks Sanjay Dhawan for the CEO chat about the evolution of predictive AI to Gen AI - and how you can take an industry approach to AI.

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The partnership of sales, marketing, product management, and business development is critical to a high tech company's success. Join Bold Talks CEO - Epi Ludvik - and enterprise cyber storage leader Infinidat CMO - Eric Herzog - as they discuss what it takes for these teams to work together like a well oiled machine to deliver powerful business and corporate results - https://bit.ly/4f4rD5T #sales #marketing #channelmarketing #marketingleadership #salesmanagement #salesleadership #productmanagement #productmanagementleadership #businessdevelopment #bizdev #CMO #CRO #VPMarketing #VPSales #VPbusinessdevelopment #executives #clevel #ChiefMarketingOfficer #ChiefRevenueOfficer #CEO #COO #executives #executiveleadership

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An amazing demo of Google's new Project Astra AI Digital Assistant. Some parts are especially amazing, involving memory & reasoning. Looking at this, it's hard not to think that we may be approaching the dawn of superintelligence sooner than we think. GPT4 for example uses over a trillion parameters, with an interpretive power far more than what our little animal brains can comprehend. https://lnkd.in/gYvpJBS3

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