“As a higher level responder to doctors on the subject of completing a performance improvement project required for certification, Lou was consistently thorough, accurate and tactful. Lou not only answered their questions, he helped doctors (as demanding as any group I’ve ever worked with) understand the bigger picture of quality improvement, certification and what they needed to do next. Lou’s correspondence was a model of what our Quality Assurance team tried to inculcate in all ABIM’s customer service reps. His cooperative and positive spirit made him a pleasure to work with.”
Louis Ferri, MSIS, MSN, CPHIMS, RN, NI-BC
Greater Philadelphia
19K followers
500+ connections
Greater Philadelphia
19K followers
500+ connections
About
ANCC Board Certified Informatics Nurse Specialist, whose healthcare/IT industry…
Services
Contributions
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You're facing a high-pressure conflict as a consultant. How can you effectively de-escalate the situation?
My advice: Bring a BIG BOWL of various chocolates and candies to your cubicle desk - make sure to position yourself in the center of the chaos as well. I have noticed that many would stop by with tension in their eyes and once spotting the candy, their eyes would light up as if childhood memories would come rushing back in to their present day senses and they would relax. They’d ask if they could have some candy and I would offer a kind ear and we would talk about their issues for a while and come up with some strategies to take on their next challenges ahead. My cubicle became a temporary sugary respite - where people could partake in a little sugar-boost - helping their mood - both physically and psychologically.
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How do you tailor your communication to physicians?
Having worked as a Medical Informaticist across numerous outpatient surgical and specialty practice installs and eventual rollouts of an electronic health record software suite, honing my communication skill set with physicians was invaluable. Adding to the complexity of these provider interpersonal transactions, was the clinical, cultural shift from the antiquated paper documentation format to an electronic one. It was a balancing act between one’s confidence in knowing the software and build, verses also being humble and respectful to a provider’s clinical knowledge, expectations, and fears during this scary transition process. Once trust is gained, conducting one-on-one EHR design and acclimation sessions was synergistically satisfying.
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How do you ensure the security and privacy of information in the process of quality and evaluation?
As an Informatics Nurse Specialist, I always am thinking of our end-users, and I believe it truly is critical that the security and privacy policy be written in a clear, concise, user-friendly format. Make sure this policy is made readily available and not lost within a labyrinth of intranet hyperlinks. Lastly, it is advisable to mention at the very beginning of the policy who employees should contact in case they come across a security/privacy breach, especially outside of normal business hours since we all know that maintaining security and privacy protections is a 24/7 operation.
Activity
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Another nationally ranked small business on Haddon Avenue! Congrats Jersey Java & Tea Co. in Haddonfield for making it in to this top 10 National…
Another nationally ranked small business on Haddon Avenue! Congrats Jersey Java & Tea Co. in Haddonfield for making it in to this top 10 National…
Shared by Louis Ferri, MSIS, MSN, CPHIMS, RN, NI-BC
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So exciting getting my first piece of clothing with my company logo on it that I personally designed from scratch! Great job #vistaprint
So exciting getting my first piece of clothing with my company logo on it that I personally designed from scratch! Great job #vistaprint
Shared by Louis Ferri, MSIS, MSN, CPHIMS, RN, NI-BC
Experience
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Education
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GPA: 4.0 (4.0 Scale)
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Activities and Societies: Wind Ensemble, Orchestra, Pit Orchestra, Brass Ensemble
Licenses & Certifications
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Honored Listee
Marquis Who's Who
Issued ExpiresCredential ID 76d749a1df6d477d89a93aaa69b3dac826c5307e13c345698e031dfd8c3cb8c6 -
Informatics Nursing - ANCC Board Certification
American Nurses Association
Issued ExpiresCredential ID 2014003456 -
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
HIMSS
Issued ExpiresCredential ID 000700965838
Volunteer Experience
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Graduation Commencement Line Marshal
Rutgers University
- 1 month
Education
Rutgers University Nursing School - 2024 Graduation Commencement Line Marshal
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ANCC - Informatics Nursing - Content Expert Panel Member
American Nurses Association
- 5 years 7 months
Education
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Vice-Chairman - ANCC - Informatics Nursing - Content Expert Panel
American Nurses Association
- 1 year 4 months
Education
o Role/Responsibilities:
• Chaired Content Expert Panel (CEP) meetings in the absence of the CEP Chair
• Assisted the Chair as needed
• Established a relationship with the members
• Collaborated with the CEP to create a communication method between meetings
• Provided CEP members with pertinent updates
• Served as a resource, especially to new members
• Remained aware of CEP members practice/expertise and composition related to certification role and population.
•…o Role/Responsibilities:
• Chaired Content Expert Panel (CEP) meetings in the absence of the CEP Chair
• Assisted the Chair as needed
• Established a relationship with the members
• Collaborated with the CEP to create a communication method between meetings
• Provided CEP members with pertinent updates
• Served as a resource, especially to new members
• Remained aware of CEP members practice/expertise and composition related to certification role and population.
• Identified and communicated to Collaboratives Staff gaps in CEP as it relates to the certification, such as:
• Areas of practice
• Specific positions
• Level of education
• Any questions or concerns about practice, nursing profession
• Worked collaboratively with ANCC Staff
Honors & Awards
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Independence Blue Cross Nurses for Tomorrow Grant
Independence Blue Cross
Grant Awarded: Independence Blue Cross Nurses for Tomorrow scholarship program
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The Outstanding Capstone Award
The Nursing Informatics Program – Thomas Jefferson University – School of Nursing
Capstone Paper: Biomedical Device Integration: A Research Methodology Prototype towards Reducing Nursing Documentation Time
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Nurse Leader Inductee - Sigma Theta Tau International Honor Society of Nursing
Delta Rho Chapter at Thomas Jefferson University
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Golden Key International Honor Society - Inductee
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Sigma Xi: The Scientific Research Society - Inductee
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The National Deans List - Inductee
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The National Deans List - Inductee
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Languages
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English
Native or bilingual proficiency
Recommendations received
1 person has recommended Louis
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1 Comment -
Bryan Schnepf
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Christopher Longhurst
In our latest JAMA viewpoint, we call for 𝐬𝐡𝐚𝐫𝐞𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐟 𝐀𝐈 𝐨𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭 between developers, users, and other stakeholders, and provide 5 cautionary recommendations for AI assurance testing and certification based on our collective experience with EHR certification: ✍ Testing and certification should occur on products that closely resemble what will be used by end users 💱 Mitigate potential consequences associated with AI developers paying certifying bodies 📢 Certification should not rely solely on attestation ⌚ Periodic recertification should be required, especially when there are substantial changes to the AI or when new certification criteria are defined 📊 Postmarket surveillance should be used to promote maintenance of certified AI technology, recertification, and local governance and oversight Many thanks to lead author Raj Ratwani and co-author David Classen for helping articulate the compelling need for shared responsibility of AI oversight to encourage trustworthy and responsible AI use that will benefit all patients. Full text at https://lnkd.in/ebYheeJH
7 Comments -
New Jersey Innovation Institute
If you are familiar with local and statewide healthcare systems like the New Jersey Health Information Network (NJHIN), you've probably heard the term "interoperability" in relation to this industry. But what does this term really mean for healthcare? Take a look at our latest blog where the concept of interoperability is broken down to show us how it is transforming the healthcare industry: https://lnkd.in/g9P5xGER #healthcare #healthtech #healthinnovation
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