“I was on the hiring team for Elba as we searched for a Virtual Docent (Patient Liaison) in the Greater Boston Area. It was clear she was a star from the beginning, and her contributions to this team since 2018 cannot easily be measured. Docent candidates undergo a rigorous process testing their problem-solving skills, communication abilities, & emotional intelligence. Elba was diligent, consistent, and devoted throughout the journey and continued that dedication as a Docent employee. Elba is a genuinely kind person and is always interested in learning and growing. She was my direct report for about a year, and I knew I could rely on Elba to get her work done quickly and with gusto. Elba even took on additional scope this year when she expressed interest in helping hire, onboard, & train fellow Docents. I am proud of all the work Elba has done as a Docent and will miss her terribly! She has displayed professionalism, positivity, and leadership beyond her years, and more importantly, exudes warmth to each person she interacts with, whether it's a colleague, candidate or patient. Elba would be an asset to any customer experience or customer-facing team. She is hardworking, thoughtful about improvements to service, and motivated by metrics and goals. Elba consistently led the team in nearly all operational metrics (patient call-backs, number of calls completed, quality of calls) and was a joy to work with.”
About
I am a Human Resource Strategist with vast experience across various industries…
Experience
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Spanish
Full professional proficiency
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English
Full professional proficiency
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