About
I joined MSU Federal Credit Union in 2007 and currently serve in a dual role as Chief…
Activity
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AKUVO is growing quickly and our LinkedIn following as well. I have a request for all those following me but are not following AKUVO. I ask that…
AKUVO is growing quickly and our LinkedIn following as well. I have a request for all those following me but are not following AKUVO. I ask that…
Liked by Benjamin Maxim
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We had a great time with some CUSG family supporting the inaugural #BourbonBBQBands event hosted by the Cornerstone League! Congratulations to…
We had a great time with some CUSG family supporting the inaugural #BourbonBBQBands event hosted by the Cornerstone League! Congratulations to…
Liked by Benjamin Maxim
Experience
Education
Publications
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Let The Bots Do It!
finotta blog
Technology is here to enable humans to do what we do even better, so let’s let the bots do it!
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Balancing Your Artists & Soldiers to Lead Your CU Into the Future
CUTimes.com
Innovation is essential for CU growth, but focusing on your core business model is also critical to sustaining growth.
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Leveraging conversational AI to better enable the customer journey: A practical guide to deploying chatbots at financial institutions
Journal of Digital Banking Volume 7 Number 1 Summer 2022 by Henry Stewart Productions
Abstract: The global conversational artificial intelligence (AI) market size is projected to
grow from US$6.8bn in 2021 to US$18.4bn by 2026, at a compound annual growth rate
(CAGR) of 21.8 per cent during the forecast period. The major factors driving the growth of
the conversational AI market are the increasing demand for AI-powered customer support
services, omnichannel deployment and reduced chatbot development costs. This paper
explores the practical application of…Abstract: The global conversational artificial intelligence (AI) market size is projected to
grow from US$6.8bn in 2021 to US$18.4bn by 2026, at a compound annual growth rate
(CAGR) of 21.8 per cent during the forecast period. The major factors driving the growth of
the conversational AI market are the increasing demand for AI-powered customer support
services, omnichannel deployment and reduced chatbot development costs. This paper
explores the practical application of leveraging the conversational AI market to advance
customer service initiatives and enhance the customer journey. -
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Honors & Awards
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Professional of the Year
Michigan Credit Union League
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2022 Technologist of the Year
Finopotamus
Selected as 2022 Finopotamus Tekkie Awards Technologist of the Year
Languages
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German
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Organizations
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CU Build
Core Team Member
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Filene Research Institute
i3 Wave 17
-Filene i3 is a community of over 260 leaders and changemakers working across the North American credit union system and beyond.
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CUNA Technology Council
Member Resources Committee Member
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More activity by Benjamin
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Had a great time reconnecting with old friends and colleagues at the Jack Henry Connect conference. #JHConnect
Had a great time reconnecting with old friends and colleagues at the Jack Henry Connect conference. #JHConnect
Liked by Benjamin Maxim
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CUEvangelist® had the distinct pleasure of sitting down for a chat with Jack Henry's Brynn Ammon, MBA, PMP, President of Credit Union Solutions - at…
CUEvangelist® had the distinct pleasure of sitting down for a chat with Jack Henry's Brynn Ammon, MBA, PMP, President of Credit Union Solutions - at…
Liked by Benjamin Maxim
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