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Zendesk
Software Development
San Francisco, California 518,770 followers
The intelligent heart of customer experience.
About us
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.
- Website
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https://www.zendesk.com
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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🚀 At Zendesk, we've been building #GenAI large language models to make customer service better since before GenAI was the next big thing. Our partnership with Permira has taken Zendesk’s AI initiatives to new heights. 👉 Hear from our VP of Enterprise Data and Analytics, Daniel Humble, on how #ZendeskAI is driving innovation and delivering results: https://zdsk.co/4dGVXCh
Zendesk was building #GenAI large language models before they were fashionable. Daniel Humble, VP of Enterprise Data and Analytics at Zendesk, shares how partnering with Permira on AI initiatives, including Zendesk AI, has increased the performance of their sales teams. For more on Permira’s AI community: https://lnkd.in/g2GaHkk2
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💸 Zendesk is introducing Outcome-Based Pricing for AI agents: https://zdsk.co/4e08QXP 🤝 Our customers will only incur costs for successful resolutions, revolutionizing AI in customer experience. It's value-driven, ensuring our customers' investment in AI translates directly into real-world results.
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🚀 Boost productivity, reduce operational costs, and enhance employee satisfaction with an AI-powered employee self-service portal: https://zdsk.co/3X0ZRiw
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Honored to be part of Permira’s portfolio and congratulations to Brian Ruder as he transitions into Co-CEO! Really interesting insights from Brian on advancing their strategy through a focus cloud, AI, and services in this interview with Bloomberg. Check it out here: https://zdsk.co/3Xp8Hbf
Brian Ruder, Partner and incoming Co-CEO of Permira, recently joined Caroline Hyde and Edward Ludlow on Bloomberg Technology to discuss Permira's recently announced leadership evolution, our product-led approach to #technology investing, the benefits of having a global senior advisor network and the increasingly strategic role that private capital plays in today's investment landscape. Watch the full interview: https://lnkd.in/gHiKNpYr #privateequity
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🧠 Zendesk helps Printify get smarter to serve its booming customer base: https://zdsk.co/3X0XnRe 📈 Printify has scaled up customer service in line with rising customer numbers, using automation and AI to help keep customers happy.
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Zendesk reposted this
It's rewarding to see the enthusiasm of editors as they delve into the transformative potential of #AI in customer service. A special thanks to Marcus Law for engaging with our EMEA CTO Matthias Goehler in a deep dive into how Zendesk is actively shaping the future of #CX. The conversation explored the nuances of AI's impact, from enhancing customer interactions to redefining the efficiency of service delivery. As we navigate this era of rapid technological advancement, it's discussions like these that underscore the importance of innovation and the strategic foresight needed to harness AI's full potential. Check out the article on AI Magazine: https://lnkd.in/gZSkxcW7
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📔 Get your free AI for customer experience guide: https://zdsk.co/3Z7rFUK 🧑💻 With AI-predictive forecasting, know exactly how many customer service agents you need, when you need them, and which channels to staff.
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📣 Now available on-demand: CCW and Zendesk leaders share AI strategies for customer experience, including how to drive organizational alignment, calculate ROI, and enhance customer trust with AI: https://zdsk.co/3X4ehy8
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💡 Explore the impact of AI on customer service through 59 insightful statistics, revealing the significant advantages AI brings to businesses, customers, agents, and administrators alike: https://zdsk.co/3SYYZto
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