✈️ #Conversate is coming to India, and here’s why you shouldn’t miss it! ✅ Learn how you can kick-start your #customerservice journey with AI-first Automation ✅ Catch industry experts who share their stories and playbooks of #generativeAI implementation. ✅ Take home actionable insights with real-world case studies and customer journeys! 🇮🇳 Limited seats only! Request an invite NOW: https://lnkd.in/dE3aWaGn #ConversateIndia #customersupport
Yellow.ai
Software Development
San Mateo, California 135,669 followers
AI-first customer service automation crafted for enterprises
About us
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Waste Connections, Randstad, Tiket.com, Lulu Group International, Arabic Radio Network, Papa Johns, Hyundai, Volkswagen, ITC Ltd, OYO, Skoda Auto, across 85+ countries. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.
- Website
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https://yellow.ai/
External link for Yellow.ai
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2016
- Specialties
- customer service automation, Generative AI, contact center solution, customer support automation, Artificial intelligence, customer engagement, Chatbots, Voice assistants, Google assistant, customer experience, banking automation, retail automation, WhatsApp chatbot, sales automation, helpdesk ticketing system, Voice AI , Voice Assistants, and Customer Experience Automation
Products
Yellow.ai
Conversational AI Software
Yellow.ai is the world’s leading conversational AI platform for enterprises, as recognized by Frost & Sullivan, Gartner, Forrester, IDC and G2. Trusted by more than a 1000 enterprises worldwide like Asian Development Bank, Domino’s, Schlumberger, Sephora, PepsiCo and BMW, Yellow.ai brings the best of AI and human intelligence together, to automate 2B+ conversations per quarter with over 97% intent accuracy. Yellow.ai is first-to-market in the enterprise conversational AI space to eliminate the need for NLP model training, allowing enterprises to go live within minutes instead of months, while delivering a connected experience across 35+ channels and 135+ languages in real-time. Visit www.yellow.ai.com for more information or contact us at [email protected]
Locations
Employees at Yellow.ai
Updates
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🌟 Presenting our Gold Sponsors for #ConversateIndia Tour 2024! Kicking off with our Bengaluru Chapter on Sep 17, join us to get an insider view of how leading enterprises globally are leveraging an AI-first approach and how your enterprise can use these insights to stay ahead of the rapidly evolving #customerservice landscape ➡️ Last few spots remaining, click the link to request an invite: https://lnkd.in/dE3aWaGn Whilter.ai | Pankaj K Arora | Ekta Banga August Digital | Nitin Jagadish | BHARATH J N Bikram Mazumdar | Paritosh Gandhi | Ankit Thakrar #generativeAI #customersupport
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🤩🏆 That winning feeling! Stoked to announce that Yellow.ai has been awarded the “Creative Partner of the Year” award at the WhatsApp Business Summit 2024! It’s been an incredible journey shaping the future of memorable conversations with our Generative AI-powered solutions. A big shout out to our wonderful #YellowTribe members, customers and partners who helped make it possible! ⬅️📸 Swipe through the glimpses! Meta | Arzan Singpurwalla | Sai Gadkari Whilter.ai | Pankaj K Arora | Ekta Banga Raghu Ravinutala | Jaya Kishore Reddy Gollareddy | Mrugesh Soni | Hardik Gill | Riya Parida | Shrinidhi Sathish | Nishchay Rajput | Anoosha Tatikonda | Raj Bhartiya #generativeAI #SuccessWithYellow #customerexperience
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Why has explicit #CSAT not been historically successful? Sarthak highlights the gap in < 30 seconds. The challenge for enterprise leaders? ↳ Understanding how many customer queries are being resolved by AI agents ↳ When 95% of customers aren’t sharing their feedback The solution? ❌ Manually go through tons of customer conversations to understand what’s working ✅ Let Yellow.ai’s Analyze handle it for you – highlighting key gaps, generating knowledge base articles, with a self-learning loop back Interested? Headover to https://lnkd.in/gtwFKCkW to learn more Sarthak Gupta | Akshay Bhat #customerservice #customersupport #AIanalytics #generativeAI
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🎉 We're thrilled to announce Exato.ai as the Diamond Partner for #ConversateIndia Tour 2024! With a vision to craft next gen conversations, Exato.ai empowers brands to deliver exceptional customer experiences. By seamlessly integrating AI and CX expertise to cover the entire customer journey, from initial touchpoint to lasting loyalty, their end-to-end solutions offerings span core CX and AI consulting across diverse industries, ensuring every interaction is optimized and every brand promise fulfilled. We’re elated to have the team join us and share their learnings at Conversate 🚀 ▶️ Wish to drop by? Request an invite today, only few spots remaining: https://lnkd.in/dE3aWaGn Dr. Appuorv K Sinha | Piyush joshi | Shekhar Sharma | Navin Todur #Conversate2024 #customerservice #generativeAI #customersupport
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3 crucial questions that surface every customer service leaders’ minds who’ve adopted AI: ↳ Does my AI agent truly understand user topics? ↳ How effectively is it resolving queries? ↳ Where are the opportunities to boost resolution capabilities? The answer? Generative AI-powered insights that go beyond proxy metrics. Our latest blog provides a deep dive into how our Yellow.ai’s Analyze: ↳ Creates a self-learning loop, transforming human agent resolutions into knowledge base articles ↳ Generates AI-driven topic clusters for comprehensive conversation analysis ↳ Provides detailed sentiment analysis to gauge user satisfaction The impact? 30% reduction in support tickets and 10% higher containment rates! Click the link to read now 👇 Pritika Ramani #AIanalytics #generativeAI #customersupport
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🎉 Exciting news! Quadrafort Technologies joins us as the Platinum Partner for #ConversateIndia Tour 2024 - the premier leaders summit for scaling customer service with AI-first automation! With vast expertise in consulting, managed services and value added professional services, Quadrafort Technologies enable enterprises with AI-powered #customersupport and deliver elevated customer experiences. We’re stoked to have the team share their unparalleled insights and innovation at Conversate 🚀 🇮🇳 Step into the future! Request an invite, TODAY: https://lnkd.in/dE3aWaGn #Conversate2024 #customerservice #generativeAI #customersupport
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What’s the new norm in decision making? AI Analytics. And this isn’t just our take, but from 200+ #customerservice professionals Drawing insights from the report, Raghu Ravinutala dives into: ↳ Why AI-driven real-time insights are increasingly crucial for customer service teams ↳ How they enable swift identification and resolution of performance gaps ↳ Accessing personalized customer insights ↳ A shift towards proactive service with faster decision-making processes. Wish to learn more? Click the link to download the full report: https://lnkd.in/gdjetF63 #AItrends #trends2024 #AIadoption
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🌟 AWS joins us as the Platinum Technology Partner for #ConversateIndia Tour 2024: the premier in-person leaders summit for scaling customer service with AI-first automation 🇮🇳 Why join us? ↳ With the customer service landscape undergoing a paradigm shift with #generativeAI powered automation, understand how global leaders across industries are leveraging these solutions to drive business outcomes. Panel discussions, insightful Q&As, and real-world case studies, await! ✅ Limited spots only, click the link to request an invite: https://lnkd.in/dE3aWaGn See you there! Amazon Web Services (AWS) | Elayne Wang | Prashanth VR | Ashley Ng Rashid Khan | Puneet Arora | Bikram Mazumdar | Varun Vijayagha | Ritrisha Baruah #customerservice #supportautomation #Conversate2024
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Yellow.ai reposted this
64TEQ is excited to announce our strategic partnership with Yellow.ai, a leader in AI-driven conversational platforms. This collaboration combines our expertise in cutting-edge technology with Yellow.ai’s advanced automation and AI solutions that revolutionise customer engagement for businesses. Together, we're enabling organisations to deliver more personalized, 24/7 support, streamline workflows, and boost operational efficiency at scale. For our clients, this means seamless, intelligent interactions, reduced response times, and more time to focus on what truly matters—growing your business. #ai #artificialintelligence #technology #chatautomation