🌟 Exciting News! VXI Global Solutions received the prestigious 2024 Asia-Pacific Customer Value Leadership Award by Frost & Sullivan! 🎉 Read here. https://bit.ly/3SU7HJt This recognition highlights our commitment to delivering exceptional customer experiences powered by our cutting-edge GenAI digital technologies. At VXI, we believe in the power of combining human expertise with AI to create personalized, seamless interactions. Our innovative solutions — like Smart Recruit and AI Copilot — are not just transforming contact center operations but also enhancing agent productivity and customer satisfaction. Sherrel Sonia Roche from Frost & Sullivan remarked, “VXI connects its deep-seated domain knowledge with advanced technologies… helping clients provide differentiated customer service and improve operational efficiency.” This award is a testament to our team's hard work and dedication to driving value for our clients. Join us on this exciting journey as we continue to lead in the Asia-Pacific market and redefine the future of customer experience! 🚀 For more details, visit us at www.vxi.com. #CustomerExperience #Innovation #AI #AwardWinning #Leadership #FrostAndSullivan #GenAI #BPO #VXI #VXIGlobalSolutions
VXI Global Solutions
Outsourcing and Offshoring Consulting
Los Angeles, California 88,816 followers
About us
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX acceleration, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. Contact Us: [email protected] Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
- Website
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http://www.vxi.com
External link for VXI Global Solutions
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Specialties
- Operations Management, Customer Interaction Services, Digital, OmniChannel Support, CX Consulting, Customer Experience Management, NPS Management, BPO, ITO, Product Development, Embedded Solutions, Outsourcing, Offshoring, Customer Care, CX, Customer Experience, Call Center, and Agents
Locations
Employees at VXI Global Solutions
Updates
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Take the pledge. Increase your impact. Change lives. https://lnkd.in/g-K_sHdn The 1000 Person Pledge is a bold, collective effort where brands unite for a common cause — hiring 1000 talented individuals from underserved communities to create meaningful, monetized impact. Join us as we create social impact through inclusive hiring! #VXI1000PP #socialimpact #inclusiveemployement #VXI #VXIGlobalSolutions
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Celebrating Success at VXI India’s TOWN HALL At VXI India, we constantly strive to create a workplace where every voice is valued, and every achievement is celebrated. Our recent Town Hall brought together our employees and leadership team to reflect on achievements and chart a path for the future. It was incredible to see how far we have come and where we are heading. Here are some of the highlights: - Real Talk from the Top: Our leaders shared insights on our journey so far and what’s coming up. We’re growing fast, and it's all because of the hard work everyone’s putting in! VXI Country Head Subir C. inspired the team. - High-Five Moments: Shout out to every team for crushing their goals! It’s your dedication that’s making VXI India such an epic place to work. - Festive Greetings: To kick off the festive season, we surprised everyone with gift hampers filled with Diwali cheer! It’s our way of saying thank you and adding a little sparkle to the celebrations. Big thanks to everyone who joined and made this town hall amazing. Here’s to building something bigger and better — together! #VXIIndia #PassionforPeople #TownHall #CelebratingSuccess #VXI #VXIGlobalSolutions
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See you at the Frost & Sullivan Customer Contact West! Don’t miss the session led by our Chief Marketing Officer, Amit Shankardass, on October 21 at 2:10 PM CT, Zone 3. This is a great opportunity to: - Explore frameworks - Anticipate market changes - Integrate the latest tech, including Generative AI Let’s enhance efficiency and boost customer satisfaction with a human-centric approach. Looking forward to seeing you there! #FrostCC #VXI #VXIGlobalSolutions
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🌟 Meet Lauren Kindzierski, VXI’s Vice President for CX Advisory and a powerhouse working mom at the ICMI Contact Center Expo! 🌟 Are you a high-achieving mom juggling a demanding contact center job and young children, feeling exhausted, mentally drained, and overwhelmed? Join Lauren for an empowering, interactive session on October 23, designed specifically for working moms ready to reclaim their lives and thrive both at home and in their careers. Discover actionable strategies to stop living on autopilot and start living intentionally. #Workingmom #VXI #VXIGlobalSolutions
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Join our VXI leaders, Amit Shankardass, Chris Beykirch, Eileen Naidas, and Jordan Holbrook, at the upcoming Frost & Sullivan Customer Contact West! They will be there to meet and engage with like-minded customer service and experience leaders. Be sure to say hi if you’re attending! #FrostCC #VXI #VXIGlobalSolutions
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We recently hosted the inaugural "Coffee Connect with Subir”, where our Country head, Subir C., connects with our front-line employees. Subir engaged in an insightful conversation with top performers from the VXI India team. The conversation centered around how each member can contribute to delivering superior CX and making VXI #1 partner for our clients. They also explored the unique opportunities for people to grow their respective careers with VXI. The team left energized and focused on driving best-in-class outcomes and future growth for VXI! #VXIIndia #PassionforPeople #VXI #VXIGlobalSolutions
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We are thrilled to announce that we have been recognized as Service Excellence Company of the Year at the 2024 Asia CEO Awards. This award stands as a testament to the dedication and hard work of every team member. It's all because of you! Let us continue to strive to deliver outstanding, first-in-class service and make a difference every day. Thank you for your commitment! #VXI #VXIGlobalSolutions
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VXI is attending! Connect and meet our VXI team, Amit Shankardass, Chris Beykirch, Jordan Holbrook, and Eileen Naidas at the Frost & Sullivan's Customer Contact West from October 20-23 in Tucson, AZ! Together, let's explore the future of customer care. We can’t wait to see you! #FrostCC #VXI #VXIGlobalSolutions
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Celebrating our everyday heroes! 🎉 Your commitment to delivering outstanding support and solving problems with a smile is what makes us thrive. At VXI, We Listen, We Care, We Deliver! This Customer Service Week, we're celebrating the voices that make a difference. Thank you for going above and beyond — not just this week, but every day! #PassionforPeople #VXIIndia #VXIGlobalSolutions
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