Voyage Advisory
Business Consulting and Services
Chicago, Illinois 7,751 followers
We help our clients care for their customers.
About us
Voyage’s team of management consultants work side-by-side with leaders to achieve their top objectives and solve their toughest problems. We work tirelessly until strategy becomes reality. We have the skill, discipline and insight to lead critical projects, to design and implement process improvements, to drive change efforts toward maximum ROI, and to elevate customer experience — saving companies time, money and aggravation.
- Website
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http://www.voyageadvisory.com
External link for Voyage Advisory
- Industry
- Business Consulting and Services
- Company size
- 11-50 employees
- Headquarters
- Chicago, Illinois
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Contact Center, Customer Experience, Back Office, Customer Care, Customer Service, Process Improvement, Center of Excellence, operations transformation, change management, service operations , manufacturing , data analytics, program office , process excellence, public sector, private sector, utilities, process automation, drive efficiency, lead key programs, technology solutions, vendor evaluation, core requirements gathering, future system strategy, project management, strategic advisory support, communications, governance planning and design, technology adoption, volume and trend analysis, time in motion studies, resource modeling, systems for managing, process evaluation and redesign, organizational design, workforce management, metrics, reporting and scorecards definition, automation and self service strategy, activity decomposition, forecasting, scheduling, speech analytics , speech analytics program design, service design, knowledge management , knowledge management program design, contact center transformation, customer experience programs and metrics, and gamification
Locations
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Primary
320 W Ohio St
Suite 3W
Chicago, Illinois 60654, US
Employees at Voyage Advisory
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Kevin Moos
Privacy and Data Governance Expert. Exited President of Consulting Business. Mentor. Sales Leader. Social Justice Advocate.
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Rebecca Caldersmith
Partner/Channel Sales Manager | Relationship Building | Forecasting | Marketing & Events | Negotiating | Problem Solving | Project Management | Goal…
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Traci Stanek, PHR, SHRM-CP
Recruiter at Voyage Advisory
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David Woods
Customer-obsessed Executive: Transforming contact center and back-office operations for a seamless customer experience