Is your call center haunted by burnout and stress? 🕸️ In our latest article, we share five treats for supporting mental health and well-being in the workplace. From tech solutions to self-care, learn how to banish those productivity vampires! 🧛♂️ https://lnkd.in/ePZxu5Qs #Halloween #MentalHealth #EmployeeWellbeing #CallCenterLife
Vertical Communications
Telecommunications
Santa Clara, California 2,490 followers
Cloud Communications Solutions for How We Work Today
About us
Vertical Communications is a leading provider of communications platforms and applications that enable critical business workflows for enterprises across a variety of industries including retail, automotive, health care and hospitality. Our cloud and hybrid voice, WebRTC, mobility, messaging and collaboration solutions help many of the world’s most successful companies improve daily operations, drive sales and deliver superior customer experiences. Vertical’s award-winning products and solutions, combined with our highly customer-focused engagement model, make us the perfect strategic partner for businesses looking to transform their operations through communications technology. For more information about Vertical Communications and our award-winning products built for How We Work Today, visit www.vertical.com.
- Website
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http://www.vertical.com
External link for Vertical Communications
- Industry
- Telecommunications
- Company size
- 201-500 employees
- Headquarters
- Santa Clara, California
- Type
- Privately Held
- Founded
- 2004
- Specialties
- Communications and Mobility Solutions for Business, IP Telephony Solutions for Business, Enterprise Communications & Collaboration Solutions, and Business Telephone Solutions
Locations
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Primary
Get directions
3140 De La Cruz Blvd
Suite 110
Santa Clara, California 95054, US
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Get directions
4717 E Hilton Ave Suite 400
Phoenix, AZ 85020, US
Employees at Vertical Communications
Updates
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🌟 It was such a pleasure joining everyone at the California Counties Information Services Directors Association (CCISDA) conference last week - we're always excited to discuss what's new in communications technology in the SLED space. A big shoutout to HP for donating a fantastic headset and camera combo for our door prize; this tech helps elevate remote work experiences, keeping professionals connected and productive from anywhere. Congratulations to our winner Michael R. of San Joaquin County. 🙌 #HybridWork #RemoteWork #TheVerticalDifference
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One of the best ways to utilize AI is to utilize it in a way that makes your employees more productive and impactful. Use it to monitor and alert supervisors, use it to run reports, use it to provide relevant customer information in real-time to the agent on the phone. But don't let it interact with your customers unattended. https://hubs.ly/Q02SBbVS0
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Vertical Senior Government & Education Consultant Kevin helping customers even on the floor as he awaits the opening of the California Counties Information Services Directors Association (CCISDA) conference. See you there!
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Vertical team Julie and Curt with special guest Jeremy Markey are ready to rock at the @AGCCPConference #agccp
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Congratulations 8x8! The Vertical team is proud to work with you and be your North America Partner of the Year.
We did it again! For the 13th year in a row, we’re thrilled to announce that 8x8 has been recognized as a Leader in the Gartner® Magic Quadrant™ for #UCaaS. Our goal at 8x8 is to be a trusted partner to our customers by helping them bridge the #CX gaps within their organizations and unleash their true potential. We believe we’re able to do that by seamlessly integrating #unifiedcommunications and #contactcenter capabilities into one platform. Download the report: https://bit.ly/3ZWlLXf #CCaaS #EX #CX #IT
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AI seems to be everywhere you look (and some places you don't.) It's involved with your healthcare providers, it's on the phone with you when you call customer service, it's... "taking over your jobs?" 🤔 In this article we look at 3 things called AI and dissect what they really are and what they can do. https://bit.ly/4dCZGA0
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AI is now that buzzword anyone will slap onto anything. Learn more about the three major categories of things that get that title and the impacts and challenges of each. https://hubs.ly/Q02SC7XH0 (Spoiler: one is still sci-fi though some companies will try to convince you it's not.)
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Next week, Vertical's own Eric Caughenbaugh & Kevin McCloud, MBA will be headed to the California Counties Information Services Directors Association (CCISDA) Fall Conference. Will you be there also? What are you looking forward to talking about?https://lnkd.in/esh6hgmp
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