We are thrilled to announce that Kal Penn an actor, writer, producer, and public servant, will be speaking at Verint Engage. He will present ‘Embracing Change,’ an inspirational keynote drawing from his evolving career. This presentation is sure to resonate with CX leaders who understand that the status quo is always changing. This is a session you will not want to miss! Register for Engage 24 here: https://lnkd.in/gVR_s7YU
Verint
Software Development
Melville, New York 159,346 followers
The CX Automation Company
About us
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
- Website
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https://www.verint.com
External link for Verint
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Melville, New York
- Type
- Public Company
- Founded
- 1994
- Specialties
- Customer Engagement Optimization, Customer Analytics, Engagement Management, Workforce Optimization, Contact Center, Branch and Back-office Operations, Video & Situation Intelligence, Artificial Intelligence, Chatbots, Automation, Compliance, Call Center, Workforce Engagement, Voice Of The Customer, Fraud, Intelligent Self-Service, Boundless Customer Engagement, Engagement Capacity Cap, and Customer Capacity Gap
Locations
Employees at Verint
Updates
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In today's fast-paced and digitally-driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy. AI, digital, and human engagement must support brand strategy. Despite massive shifts in consumer preferences and the explosive growth of digital engagement channels, when it comes to conversational AI and self-serve customer engagement, many brands admit they are struggling to start down the path of investing in bots and AI. https://lnkd.in/gsjXskcf
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"Investing in AI to support customer service agents continues to be a game-changer for enhancing efficiency and employee satisfaction." Read more in CX Scoop's article attributed to Jason Valdina! https://lnkd.in/dmspUvhN
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AI is the buzzword of the year – but can it really drive outcomes for your organization in your contact center? Where is the best place to get started to see quick results? If you’ve already started, what’s next? Find out the answers to these questions – and more – in this must-attend session at #Engage24, led by industry expert Sheila McGee-Smith and Verint expert Heather Richards. Gain valuable insights on how to move the needle with AI in your contact center and build a plan to see outcomes quickly in the areas that matter the most to you. Register now ➡️ https://lnkd.in/gVR_s7YU
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🌟 Unlock the Secrets of Superior Customer Service! 🌟 Discover how AI-powered chatbots and virtual assistants are revolutionizing customer experience. Our upcoming webinar explores the transformative impact of generative AI, from clunky, rules-based bots to intelligent, humanlike agents. Join us to hear Jason Valdina on Wednesday, September 11, 2024, at 2 PM ET. Register now! 🚀🎟️ https://bit.ly/3M0XdnP
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Verint Speakers in September: Verint Engage in Orlando and Getting the AI Business Outcomes You Need https://lnkd.in/gx4rshNi
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Verint today announced the industry-leading analysts speaking at Engage 2024, including Jay McBain (Canalys) who will headline the Partner Summit. Other speakers include Liz Miller (Constellation Research, Inc.), Blair Pleasant (CommFusion), Keith Dawson (ISG Research Advisors) and more. For more information, please read the content below and access the press release on verint.com or here: https://lnkd.in/gTybm_kX
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Proud Sponsor of QATC Annual Conference September 17-19, 2024 in Nashville! We can't wait to meet you. Come by the Verint Booth and speak to our experts. Don't miss the Verint workshop Tuesday, September 17 @ 1:30 where we will share the importance of Enhancing Quality in Contact Centers through Employee-Driven Transformation and AI https://lnkd.in/d36znDf
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What if you could save $5M in agent capacity with real-time coaching? 💵 Or eliminate 30 seconds from every single call in your contact center? ⏱️ DMG Consulting LLC’s newly released white paper, AI for Business Outcomes: Selecting the Right Tools to Drive Results examines how generative AI and automation can drive significant business outcomes through improved CX and offers insight into which tools and applications to consider to make that happen. https://lnkd.in/gmRpZY5D
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Verint is a proud sponsor of GDS CX Innovation Summit in Naples, FL, September 25-26, 2024. We are looking forward to meeting other industry leaders, visionaries, and experts with a shared dedication to pave the road to transformation. https://lnkd.in/dqCm-rtk
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