Utility CX Advisors

Learn how to maximize the value of your #utility CIS platform to increase CSAT and Customer Engagement. Mark Wilkinson at Advanced Utility Systems posted tips and best practices for using CIS insights to cultivate customer engagement, increase program participation, and achieve better long term outcomes for #CSAT, #equity, and #CustomerEngagement over at Energy Central. Check it out below.

The ultimate power of #personalization, connecting with customers in their language of choice. Questline Digital, and their innovative Engage platform delivers informative, educational, and engaging content to customers in more than 100 languages to connect with customers in their native tongue. Eliminate language translation and build genuine language personalization with all of your #utility customers. #ModernUtilityCX.

How one of the top companies for an entire ecosystem of utility solutions keeps innovation: they attract, retain, and develop great talent. Check out the opportunities as Harris grows.

Love this team! I’m learning so much about the latest capabilities of Infinity CIS and all of the incredible solutions at the Harris Computer pavilion at CS Week. Come by for a visit and play Advanced Utility Systems bingo for a speaker and a chance to win an iPad. #ModernUtilityCX.

We can't wait to see you at CS Week this year! It's in Texas, and we've got big things planned because, well, you know, everything is bigger in Texas! So if you're at the Forth Worth Convention Center April 29-May, second you just have to stop by booth 701. Schedule your demo to take an Infinity CIS test drive, and you could win big. So what are you waiting for? Click the link below to schedule your demo today because spots are going fast! https://lnkd.in/g6dnswcQ #CSWeek #AdvancedTradeShows #UtilityBIlling

Great insights on the power of CRM solutions for Utilities and the risk of not adding them now. Too many companies will start coming between the utility and their customer in the future. Solar and battery companies already want to disrupt that relationship. EVs that want to be a mobile battery wall, like Tesla and Ford, also see that role. Time for utilities to leverage well established tech like SFDC to plug into CIS solutions for 1:1 engagement with customers. Great isnights from top names in the business like Kelly James, Mark Wilkinson, Kevin McKenna, and Beth Pfefferle.

"70% of traffic to our utility marketplaces comes from customers shopping from a mobile device." So says ibex's Matthew Williams about the need for Responsive Design, a must have feature of a #utility #ecommerce portal. If your marketplace doesn't look good on a smart phone screen, 70% of customers will be disappointed. Check out more top tips on this insightful article from the experts.

Bob McCallister at ibex posted a thoughtful piece at Energy Central about the ways that #utilities can leverage new #AI technology to improve #KPI in the contact center and smooth the process for implementing this technology. Clearly some expert advice from someone in the trenches. Worth a read.

Energy Central posted a great article by Mark Wilkinson from ibex, who advocates for a "total wallet" approach to client billing and payments. When our customers take on too much credit card debt too quickly, utilities risk delinquencies and collections challenges. Great resource from WalletHub about where debt is growing fastest, and tips on how utilities can help. Click to learn more. #modernutilitycx

New customers deserve a real onboarding experience to set up their entire relationship with their #utility. Tell customers about important programs, learn about their needs and interests, and maximize participation in your #BeyondTheMeter programs. Learn the best practices in our ebook at Energy Central for more details on the #ModernUtilityCX