United Heartland

We commemorate the victims, first responders, families and survivors who were affected by the events of September 11, 2001. May their lives, compassion and acts of bravery be remembered always.

The people make the difference. Our teammates find ways to focus on our customers one-on-one no matter what the circumstance. Aaron Bubis, underwriter for Century Insurance Group, has been making phone calls to agents each day to ensure that they hear the latest updates, get questions answered and have the opportunity to provide feedback. "Our agents have been sympathetic, understanding and supportive," he said. "During this hard time, we were willing to stick with them, and they were willing to stick with us." #PeopleFirst #AFGroup

AF Group has been named to Business Insurance magazine’s list of Best Places to Work in Insurance for 2024! Thanks to our teammates for being our diamonds -- shining bright under pressure -- and showing the industry how brilliant they are. Read more: https://ow.ly/zQ5E50ThjHy #PeopleFirst #AFGroup

AF Group welcomes Kim Leggette as senior vice president of Claims. “We are so pleased to welcome Kim as a respected leader and claims expert,” said Kriss Barronton, chief operating officer. “With decades of experience and demonstrated success in leading the claim operations at top-performing carriers nationwide, his innovative insights will further strengthen our ability to respond to the needs of our customers.” Read more: https://ow.ly/NJ3u50TejWB

Our offices will be closed on Monday, September 2, in observance of Labor Day and in recognition of our dedicated teammates and all they do to support our customers. Have a safe and happy weekend!

We're bringing all the Friday energy to our booth at the LAAIA - Latin American Association of Insurance Agencies Annual Convention and Trade Show. Stop by Booth 81 to see Debby Castellanos, Guiselle Gonzalez, MBA and R. Michael Dowhower, CPCU, MBA, AU, ARe. #LAAIA hashtag#LAAIAConvention2024

We are headed to Marco Island this week for the LAAIA - Latin American Association of Insurance Agencies Annual Convention and Trade Show. ✈ ☀ Come visit Debby Castellanos, Guiselle Gonzalez, MBA and R. Michael Dowhower, CPCU, MBA, AU, ARe at Booth 81 to talk about collaboration, partnership and success in the insurance industry. See you there!   #LAAIA #LAAIAConvention2024

As we continue our system restoration process, we express our gratitude for our teammates and their dedication to helping our agency partners, policyholders, injured workers and each other with genuine care, empathy, resilience and ingenuity. Thank you. More info, including FAQs, at afgroup.com.

As our system restoration process continues, we’ve confirmed that no customer data was accessed or transferred during last month’s cybersecurity incident. However, this incident has affected all AF Group brands. Our restoration process has begun in earnest and over the next several weeks, we’ll bring our systems online using a careful and sequenced approach. Once complete, our new digital environment will be modernized with updated technology to further enhance the security of customer information and data. Until we reach full restoration, we’re making every effort to minimize disruption to critical services — and your ongoing patience is sincerely appreciated. More info, including FAQs, at afgroup.com.

AF Group and its affiliated brands became aware of a cyber security incident and upon discovery of unusual system activity – and out of an abundance of caution – we made the decision to shut down access to business systems. At the same time, we engaged forensics experts who, alongside our IT security team, began an investigation. During this process, our highest priority was to determine any impacts to our systems and data and the investigation has confirmed no customer data has been impacted or taken by an unauthorized party. As our independent forensics investigation concludes and system restoration process continues, we are thoroughly examining and modernizing our digital infrastructure to bring systems up safely and securely. Our best estimate for restoration is early August. Until this is complete, we will continue to offer critical services, including policy issuance, reporting and payment of claims, and response to customer inquiries – and we will enhance these services until we reach restoration. We sincerely apologize for any inconvenience this incident has caused to our trusted business partners and customers. More info at afgroup.com.