At Towne Health, the Power of WOW! is all about going above and creating smiles by providing exceptional experiences. Sometimes a small act of kindness can make a big difference, and that was the case for a patient’s daughter and her experience with Charlene Dye, GSC at Cleveland Clinic – Taussig Cancer Center. In fact, she was so moved she presented Charlene with a beautiful hand-written card thanking her for her care and kindness, closing with, “I will never forget you. You make a huge difference in people’s lives.” What a beautiful reminder that small gestures can mean the world to someone going through a tough time. Way to go, Charlene! You really created a WOW moment for this visitor.
Towne Park
Hospitality
Plymouth Meeting, Pennsylvania 37,547 followers
We’re a leading hospitality solutions provider proudly serving premier hotels and healthcare systems nationwide.
About us
As the leading tech-enabled, multi-service hospitality solutions provider serving over 800 hotel and healthcare clients nationwide, Towne Park has been providing exceptional parking, mobility and hospitality experiences from arrival through departure for over 35 years. We make the customer experience a priority, providing seamless and memorable interactions that create smiles. Towne Park is a trusted partner to more of the country’s top hotels, including 4-star and 5-star properties, and prominent healthcare systems than any other provider. From boutique hotels and sprawling luxury resorts to downtown healthcare campuses and local medical centers, we have a demonstrated track record of providing guests, patients and visitors with a distinctive, on-brand experience, while driving better performance and revenue for our clients. Providing exceptional experiences that make someone smile requires a passion and a commitment for service. We recruit, hire, train, develop and engage service all-stars who are dedicated to creating distinctive guest experiences. Our teams act as a superior representation of our clients’ brands, making customers want to return again and again. Delivering experiences that exceed expectations also requires the best of leading-edge technology to maximize results. Our technology platform is based on data to provide key insights for informed decision-making and enables us to deliver innovative solutions that drive demand, maximize revenue, enhance operational performance, and create seamless client, customer, and employee experiences. The service our teams deliver, paired with our tech-enabled solutions, allow us to provide a differentiated experience for every customer we meet — one that is convenient, personal, and memorable.
- Website
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http://www.townepark.com
External link for Towne Park
- Industry
- Hospitality
- Company size
- 10,001+ employees
- Headquarters
- Plymouth Meeting, Pennsylvania
- Type
- Privately Held
- Founded
- 1988
- Specialties
- Valet Parking, Patient Transportation, Self-Parking, Patient Experience, Door Service, Employee Support, Bell Service, Shuttle Transport, Hotel Concierge, Event Services, Patient Sitter Services, Hospital Lobby Ambassadors, and Patient Concierge
Locations
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Primary
450 Plymouth Rd
3rd Floor
Plymouth Meeting, Pennsylvania 19462, US
Employees at Towne Park
Updates
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💡 Empowering Nurses to Practice at the Top of Their License: Unlocking Nursing Excellence 💡 Empowering nurses to practice at the top of their license isn’t just a concept—it’s a strategy that enhances patient care, boosts efficiency, and drives healthcare organizations toward excellence. By enabling nurses to fully utilize their skills, training, and judgment, we unlock the potential for better patient outcomes and foster a more fulfilled and satisfied nursing workforce. Learn more about these strategies in our latest article: https://hubs.ly/Q02S57-z0 #NursingExcellence #HealthcareInnovation #PatientCare #NurseEmpowerment #TopOfLicense #TowneHealth
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The Power of WOW is all about going above and beyond, and recently, our Account Manager at the Hyatt Regency in Boston, Alex Munderville, did just that. When a couple experienced a medical emergency at the hotel, Alex was on hand to help and sat with the guests until the ambulance arrived. The next day he followed up with the couple and helped them get their car and handled all their bags. The guests were so WOWed by his service they sent us a letter, and we couldn’t have been prouder. Michael Ullram, District Manager, said, “The team at this location gets a lot of praise from the client and guests for going above and beyond which is not hard to believe when the leader is taking action like this. Thank you, Alex!”
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Thinking about adding EV charging stations to your hotel? 🌟 It's a game-changer for attracting eco-conscious travelers and boosting your green credentials! 🌱🔋 Check out how Towne Park can help you seamlessly integrate EV charging solutions https://hubs.ly/Q02R43kY0. What benefits do you think EV charging could bring to your guests? 🚗💡 #Sustainability #EVCharging #HotelInnovation
EV Charging for Hotels: Stay Competitive in the Hospitality Industry
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Towne Park had a great time at the National Parking Association (NPA) Convention and Expo last week. Shout out to Towne Park panelists Jacqueline DeChamps and Mike Morgioni for sharing their perspectives. In Jackie’s discussion, she stated, “As parking evolves and becomes more tech enabled, it’s important that we maintain a blend of technology and the service experience. We are part of people’s everyday experience and providing safe and seamless experiences with a human touch is critical.” We are also proud of our NPA 40 Under 40 winners who were honored at the event. Brian LaChapelle, SVP & Corporate Controller Jason Mattingly, Director of Operations Baltimore Healthcare Jessica Sikich, HR Director, Central #NPAExpo #NPA40Under40 #Parkingleaders
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🚗 Tired of circling the lot for a parking spot? We’ve got you covered! Efficient parking is key to reducing wait times and enhancing customer experience. From smart parking systems to valet services, there are numerous strategies to streamline operations. What’s your biggest parking pet peeve? Read about how we can make parking a breeze for everyone https://hubs.ly/Q02QzP_l0! #ParkingSolutions #CustomerExperience #SmartParking 🚙💨
Strategies for Improving Parking Efficiency & Reducing Wait Times
https://www.townepark.com
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The Power of WOW! is all about going above and creating smiles by providing exceptional experiences. Recently when a patient couldn’t remember when she parked her car, our Towne Health team came to the rescue and created a WOW experience for her! Our greeter promptly noticed the patient’s stress and called upon GSC Bobbie Young for assistance. While helping her, Bobbie took the proactive step of involving Lot Attendant, Blake Albright to locate Sue’s vehicle. Sue expressed her gratitude, stating, ‘They were two of the nicest people I’ve ever met and so sincere. Thank you for helping find my way back to the car.’” This feedback is a testament to the outstanding service provided by Bobbie and Blake and reflects our commitment to patient care and support. Way to go St. Joseph Hospital of Orange team!
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🎉 Exciting news! Towne Park is heading to Las Vegas for the NPA Convention and Expo from September 16-19th! 🚀 Several members of our team will be there, and we can't wait to connect with you. Are you attending too? Drop a comment below and let us know what you're most excited about at the conference! Let's make the most of this event together! #NPAExpo #TownePark #Networking #LasVegas
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Today, we pause to honor and remember the lives lost, the families impacted, and the heroes who emerged on September 11, 2001. This day serves as a solemn reminder of the strength, resilience, and unity that define us as a nation and as a global community. #NeverForget #911 #Unity #Resilience
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🚗Visit us tomorrow at the 2024 Hilton Americas Leadership and Commercial Conference! Be sure to stop by the Towne Park booth (#604) to discover how our cutting-edge parking, mobility, and hospitality solutions can transform your hotel operations. Don’t miss this opportunity to connect with our team and learn how we can support your business in achieving its goals. Let’s drive the future of hospitality together! See you at the conference! https://hubs.ly/Q02PqGxD0 #TownePark #HospitalityInnovation #HiltonAmericas2024 #ElevateYourOperations