As I recruit a content marketing specialist to join my fantastic team at Egis in Canada (formerly McIntosh Perry), I’ve been thinking about “They Ask, You Answer” - a solid guide for professional services, as Marcus Sheridan:
💡 Advises us to start by knowing our clients well. Stick close to them and understand their habits, problems and needs. When the content development process is marketing-driven like the A/E/C industry, this means: we need great relationships with our seller-doer consultants to understand questions they are getting from clients and how they are responding (which requires extra deliberateness in a hybrid/ remote world), and to conduct regular primary research with clients (ex. Client satisfaction surveys).
💡 Reminds us to create thought leadership content that speaks to our clients’ needs. Focus on what they are asking, thinking and searching for. This can simplify things tremendously when we are striving to identify topics!
💡 Tells us to leverage the content well throughout the marketing and business development funnels. For us, this means making sure stakeholders in our firms are aware of the content, and when and how it can be used (ex. Sending direct links to clients with established relationships).
💡 Prompts us to measure the results and demonstrate ROI. In our industry, this starts when planning the content and defining the distribution plan, including specifying goals. Since its easy to move on to the next thing and forget, consider defining the evaluation period and setting yourself calendar reminders.
Plenty more great takeaways – whether you read the 2017 edition from your local library (like me), or the latest version!