Learn how service provider onboarding and empowerment drive an elevated patient experience. Our virtual course Dec 11-12 explores this important subject and the key systems of The Ritz-Carlton Brand most applicable to the healthcare industry. Reserve Today: https://bit.ly/4hqsEGp #RitzCarltonCourses #CultureOfExcellence #CustomerEngagement #HealthcarePatientExperience #EmployeeEmpowerment #EmployeeEngagement #RitzCarltonFoundations
The Ritz-Carlton Leadership Center
Business Consulting and Services
Bethesda, Maryland 39,490 followers
Leading global consulting & advisory firm with virtual & onsite offerings designed to transform your business.
About us
The Ritz-Carlton Leadership Center is an advisory and management consulting group that leverages the knowledge of the legendary customer and employee best practices from The Ritz-Carlton brand. It was created in 2000 after The Ritz-Carlton Hotel Company L.L.C. won the prestigious Malcolm Baldrige National Quality Award for the second time. The Ritz-Carlton is the only company in the hotel industry to have ever received the award. With services ranging from advisory consulting, onsite facilitation and presentations, and enrichment courses, our Practice Directors work across all industries and have global delivery capabilities. The Ritz-Carlton Leadership Center is an unequaled partner in the journey to refine and innovate service excellence and customer engagement, and to transform organizational culture.
- Website
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http://www.ritzcarltonleadershipcenter.com
External link for The Ritz-Carlton Leadership Center
- Industry
- Business Consulting and Services
- Company size
- 10,001+ employees
- Headquarters
- Bethesda, Maryland
- Type
- Public Company
- Founded
- 2000
- Specialties
- customer experience training, leadership development, culture transformation consulting, executive education training, keynote speakers and presentations, customer service courses, patient experience and healthcare advisory services, employee engagement training, consulting, and defining culture
Locations
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Primary
Get directions
7750 Wisconsin Ave
Bethesda, Maryland 20814, US
Employees at The Ritz-Carlton Leadership Center
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Debi Howard
Specialty Manager - Marriott Corporate Office Of Consumer Affairs
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Mark Aldridge
Senior Director, Global Sales, The Ritz-Carlton Yacht Collection
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Kaitlin Hallahan
Director of Sales Strategy & Growth | The Ritz-Carlton Leadership Center
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Loretta Weeks
Corporate Manager, Business Operations | Hospitality Management
Updates
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Build success from within in 2025. Inspire your leadership team at a two-day course at The Ritz-Carlton, New Orleans presented by our skilled advisors on Nov 12-13, and greet the New Year with new ideas and actionable takeaways. Reserve Now: https://bit.ly/4gPcRR8 #RitzCarltonCourses #LeadershipCourses #BrandDifferentiatingService #BusinessLeadership #CultureOfExcellence #StrategiesFor2025
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Be among the first to experience Leading Employee Excellence, developed by the top one percent of Ritz-Carlton leaders worldwide. Inaugural courses at The Ritz-Carlton Dallas, Las Colinas Oct 22-23. Limited Space Available. Learn More: https://bit.ly/3A8V7Q5 #RaiseTheBar #RitzCarltonCourses #LeadingEmployeeExcellence #Leadership #SuccessIn2025 #LeadershipCoursesDallas #RitzCarltonCoursesDallas #LeadershipCoursesDFW #InspireExcellence
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A landmark stadium. A winning team. How are you elevating the fan experience? Apply the legendary best practices of The Ritz-Carlton Brand to design the customer experience, venue service model and touch points in between to generate excitement, encourage loyalty and attract new patrons. Learn More: https://bit.ly/3AR4x37 #FanExperience #SportsIndustryCustomerExperience #SportsVenueServiceModel #RitzCarltonBestPractices #StadiumStrategies #WorldClass #FanLoyalty
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Raise the bar in 2025. Our newest learning experience, Leading Employee Excellence, debuts at The Ritz-Carlton Dallas, Las Colinas Oct 22-23. Limited Space Available. Learn More: https://bit.ly/3A8V7Q5 #RaiseTheBar #RitzCarltonCourses #LeadingEmployeeExcellence #Leadership #SuccessIn2025 #LeadershipCoursesDallas #RitzCarltonCoursesDallas #LeadershipCoursesDFW #InspireExcellence #TheRitzCarltonLeadershipCenter
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Are you set up for success in 2025? Enroll in one of our two-day immersive courses with actionable ideas to elevate experiences and engage employees. Only two dates left this year: New Orleans, November 12-13: https://bit.ly/4gPcRR8 Sarasota, December 3-4: https://bit.ly/4dw9vja #Leadership #Management #EmployeeEngagement #ManagingPeople #RitzCarltonCourses #HRDevelopment #TheRitzCarltonLeadershipCenter
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We heard you. Live virtual course added Dec 10-12. Explore the award-winning business practices of The Ritz-Carlton Brand and prepare your team to create a culture of excellence with engaged employees and customers. Enroll Today: https://bit.ly/4eEidwY #RitzCarltonBestPractices #EmployeeEmpowerment #CustomerServiceExcellence #LiveVirtualCourse #RitzCarltonCourses #EngagedCustomers #TheRitzCarltonLeadershipCenter
Enroll Today: Upcoming Virtual Courses
ritzcarltonleadershipcenter.com
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Turn customer problems into opportunities to rebuild trust and loyalty. Enroll now for our live, interactive virtual workshop on Tue Sep 24. Enroll Today: https://bit.ly/4dyXkTq #ArtOfServiceRecovery #CustomerExperience #CustomerLoyalty #CustomerTrust #CustomerService #BuildCustomerLoyalty #RitzCarltonCourses #TheRitzCarltonLeadershipCenter
The Art of Service Recovery (Virtual Course) | The Ritz-Carlton Leadership Center
https://ritzcarltonleadershipcenter.com
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We salute the executive housekeepers managing thousands of employees in the healthcare and hospitality sectors of the cleaning industry. How are you recognizing, engaging and empowering your hardworking frontline teams to facilitate their personal and professional growth? Learn more about our upcoming course offerings: https://bit.ly/4ekvsTf #Housekeepersweek #InternationalHousekeepingWeek #ExecutiveHousekeepers #IEHA #EmployeeEngagement #InternationalHousekeepersAndEnvironmentalServicesWeek #Healthcare #RitzCarltonLeadershipCenter #EmployeeExcellence
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The 105th season of the NFL starts today! Sports industry leaders, what’s your strategy to elevate the fan experience this year? Learn More: https://bit.ly/3AR4x37 #FanExperience #StadiumManagers #CustomerExperience #VenueServiceExcellence #VIPSuiteAdvisory #SportsAndEntertainment #FanLoyalty #RitzCarltonLeadershipCenter #LeadershipExcellence
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