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Sinch Reports Increased Interest in RCS Messaging as Apple adds RCS to iOS 18 inch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, reports that brands’ interest in Rich Communication Services (RCS) and RCS Business Messaging (RBM) is now rising rapidly. Sinch’s discussions with an expert panel of senior marketing and digital communications specialists from major European brands found that over 70% expect RCS to be one of their primary customer communication channels within the next five years, while 73% predict it will become the default messaging channel within a decade.Apple’s support of RCS, which was previously exclusive to Android devices, marks a significant step forward for both individuals and businesses. Individuals can now enjoy seamless rich content messaging between iPhone and Android users, as well as read receipts and group messaging. With the release of iOS 18.1 on October 28th, Apple now also supports RBM in select markets and carriers. Apple’s support for RBM allows businesses to communicate with audiences on all devices through a single, native channel using branded, verified senders with rich and conversational capabilities. According to Sinch’s expert panel, Apple’s adoption of RCS has accelerated the channel’s adoption among brands as well, with many planning or already moving to implement the new messaging standard.  Key motivators include the “verified sender” feature and the ability to communicate directly with customers without the need for third-party apps – both cited as critical factors driving RCS adoption. When asked about their primary motivation for adding RCS to their communications strategies, most experts emphasized the opportunity to “build innovative customer experience (CX) solutions,” followed closely by the desire of a “secure and verified communication channel.” The research also revealed that 90% of experts, across sectors like financial services, insurance, and retail, believe that RCS will be “extremely significant” within their industries. Sinch has already observed a notable 22% increase in RCS messaging volumes between businesses and customers from January 2023 till September 2024, indicating strong momentum.  “RCS is quickly becoming a must for brands looking to enrich their customer communication strategies”, said Virginie Debris, Senior Vice President of Product of messaging at Sinch. “Two-thirds of respondents believe partnerships with CPaaS vendors like Sinch are critical for success with RCS, highlighting the need for integrated, scalable solutions.” As brands increasingly build RCS into their omnichannel strategies, Sinch continues to lead the way, offering cutting-edge solutions catering to diverse business messaging needs and driving innovation in communication. sinch.com.

iQmetrix Unveils AI-Driven Innovations and Game-Changing Technology for #TelecomRetail at #SummitX 2024 Scottsdale, AZ – October 31, 2024 – Transformative technology solutions built for telecom retail were announced and on display this week at iQmetrix’s flagship industry event SummitX 2024, held October 27-29 in Scottsdale, Arizona. iQmetrix, North America’s only provider of Interconnected Commerce solutions for telecom retail, hosted the only event of its kind in North America targeted at this niche market. The theme of this year’s event was #Innovation | #Insights | #Inspiration | #Interconnection and SummitX achieved all those and more. In its annual #TelecomIndustry Address, which was the keynote presentation to kick off the event, iQmetrix unveiled two brand-new product suites that it is preparing to launch to market in the coming months, along with a third currently in prototyping phase. #Customer Lifecycle Management: This is an entirely new product set that taps into AI to create out-of-the-box audience segments without needing technical teams or complicated processes. This fast, easy segmentation allows retailers to identify areas of opportunity or risk and build a marketing strategy that is personalized to the wireless customer. Customer Lifecycle Management is planned to launch in Q1 of 2025. #ReconcilePro: This is an advanced reconciliation solution that uses seamless integrations and intelligent automation to ensure accuracy and reduce workloads, transforming tedious reconciliation tasks into easy, error-free processes that ensure wireless retailers are getting paid in every channel they should be. ReconcilePro is in beta launch in the remaining months of 2024, with a hard launch planned for Q1 of next year. Product #Lifecycle Management: iQmetrix is exploring another AI-driven suite of solutions, this one transforming product lifecycle management, including supply-chain and inventory management. The company is in the prototyping phase of this technology and, with enough proof of concept, hopes to develop it into a new product suite in 2025. Waleed Ayoub, Chief Technology Officer at iQmetrix, said, “We’ve been hard at work over the past 18 months, exploring the myriad ways iQmetrix can bring innovation to telecom retail. At SummitX, we were particularly excited to share the latest, including novel uses of artificial intelligence, and a special emphasis on how generative AI is transforming customer engagement, optimizing operations, and creating new revenue opportunities.” In addition to these planned product launches, iQmetrix showcased further innovation by bringing its annual #Hackathon to the SummitX main stage. The iQmetrix #Hackathon is a yearly internal competition between teams of iQers, designed to generate new product and process ideas and solutions... More below.... ⬇ ⬇ ⬇ Joannah Connolly Megan Howse

Sabeeh Hameed of Sabrhub has #ContextRegister. Sabrhub has a product that streamlines the process of compliance with The Campaign Registry. A A December 1 deadline looms. Your ability to use #SMS to communicate with customers will be blocked if it's not registered in time. But the process of compliance is complex. We learn there is an alternative. Creo Solutions, with Robert Galop, is making this service available now. https://lnkd.in/gKtqkZYN Jeff Pulver Andy Abramson Cloud Communications Alliance CPaaS Acceleration Alliance Kevin Nethercott Joe Marion Billy Marion The Managed Service Providers Association of America

Australians Now Have “The Right to Disconnect” Vodia Networks Inc. Blog As of August 26th, #Australians now have “the right to disconnect,” the legal right to no longer respond to calls and emails after work hours. This doesn’t mean employers can’t contact employees beyond set work hours, but employees have the right to refuse to respond to or take these emails and calls. The legislation applies to larger companies, with #SMB employees to be granted the right to disconnect beginning August 25, 2025. The law is similar to the right to disconnect legislation passed in Portugal in 2021, which made it illegal for employers to contact staff outside business hours, and from a law in place in France since 2017 which requires companies with 50 or more employees to negotiate new out-of-office email guidelines with staff. "At Vodia Networks Inc., we implemented this in our multi-tenant #PBX more than half a decade ago. We have been committed to innovation from the day we hung out a shingle in 2012, and the separation of work and personal calls is one of the core features of our phone system, regardless of an employee’s preferred endpoint. Our #PBX is designed to enable controlled business hours." Jeff Pulver Evan Kirstel B2B TechFluencer Andy Abramson @