56% of customers change their view of a business based on review responses.* This means your responses to online reviews can directly impact buying decisions. So, how well are you responding to reviews? Make sure you’re not falling into these common traps. Swipe through to see 3 mistakes to avoid when responding to reviews! *Source: Podium #feedback #b2bSaaS #CustomerExperience #reviews #CXstrategy #OnlineReviews #BrandReputation #ReputationManagement #RefineExperience
SurveySparrow
Software Development
Palo Alto, California 129,614 followers
An experience management platform that allows you to collect, analyze & act on customer feedback in real time.
About us
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience. Our key features include: - Super easy-to-use platform. - Chat-like Surveys enabling highly engaging conversational surveys. - Classic Surveys asking one question at a time. - Offline surveys that let you collect feedback even from the remotest of places, internet-free. - NPS surveys to measure customer sentiments and workflow with a single question. - Wide range of question templates to choose from. - Click-free dashboard and highly advanced report filters for generating insightful reports. - Efficient user management to optimize your workflow. - Optional open-ended follow-up question for NPS surveys to close the feedback loop. - Survey Automation with recurring mode to gauge customer or employee pulse at regular intervals. - Survey Sharing across multiple channels to quickly get responses. - 1500+ integrations to avoid the hassle of using multiple tools. - Custom CSS to add your own personal touch to every survey. - White labeling to customize every element of your survey. - Sub accounts to manage surveys independently under just one parent account. - Single Sign On (SSO) which enables users to log in to SurveySparrow products and Community with just one set of login credentials.
- Website
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https://bit.ly/3svKXl8
External link for SurveySparrow
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Online Survey Software, Employee Pulse Survey, Customer Feedback, Customer Experience , Employee Experience, Mobile Survey Software, Conversational Survey, Market Research, Net Promoter Score, Employee Engagement, Employee Feedback, Product Feedback, Pulse Surveys, Leadership Assessment, Enterprise Feedback Management, VOC, 360 Evaluations, Voice of Customer, and Customer Loyalty
Products
SurveySparrow Enterprise Survey Software
Survey Software
Create better experience for your customers & employees. Design 'Wow' moments. Get started with SurveySparrow, for FREE!
Locations
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Primary
2345 Yale St
Palo Alto, California 94306, US
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Jyothirmaya
Infopark Phase 2, Kakkanad
Cochin, Kerala 682030, IN
Employees at SurveySparrow
Updates
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Ever wondered how a simple shift in feedback management could transform customer and seller experiences? In today’s competitive market, understanding and responding to your customers' and sellers' needs is no longer optional; it’s essential. Companies that prioritize experience management can gain the edge, driving loyalty, engagement, and growth. Meesho, one of India's leading e-commerce platforms, has done just that, achieving remarkable results with a 7X boost in feedback reach and a significant 10pp improvement in satisfaction rates. Check out the full case study here - https://bit.ly/3AMBbCG #CustomerExperience #CXJourney #FeedbackMatters #RetailInnovation #RefineExperience
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From a simple line item to a strategic focus point, reputation management has come a long way. With AI and social listening in the mix, what does the future hold in store? Our head of solution engineering, kaushik natarajan will share his thoughts as a speaker at the CX Global Summit in Dubai. If you're trying to tap into technology to expand your brand equity, this is for you. #CustomerExperience #ReputationManagement #B2BEvents #Dubai #AI #RefineExperience CX Global Summit Series | DM WORLD ME FZE | Pramod Nambiar | Manoj Ravichandran | Shubham Priyadarshee
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Inspiration awaits the CX community at Dreamforce! We're excited to meet our peers and learn together. Our head of partnerships, Manoj Ravichandran will represent SurveySparrow at Dreamforce. If you're a Salesforce partner specializing in CX, come say hi! #CustomerExperience #Dreamforce #AI #B2BEvents #SaaS #Partnerships #RefineExperience
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Tired of losing valuable feedback due to spotty internet? Your insights are too important to be limited by network connectivity. Imagine seamlessly gathering feedback anywhere, anytime – from remote field locations to bustling trade shows with overloaded networks. With SurveySparrow, say goodbye to connectivity hassles. Create a survey once and collect responses online or offline. Our seamless data sync ensures you never miss a beat, even when the Wi-Fi fades. This means: ✅ Higher Response Rates: Engage more respondents with a consistent survey experience, even in no-connectivity areas. ✅ Wider Reach: Connect with remote populations and ensure every voice is heard. ✅ Zero Data Loss: Automatic syncing ensures that every response is captured and stored securely. Experience the freedom of collecting insights everywhere, without worrying about the internet. Give it a try here: https://bit.ly/3z3JwBu #OfflineDataCollection #OfflineSurveys #DataCollection #CustomerExperience #RefineExperience
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Dubai, here we come! Excited to share that we're sponsors of the upcoming CX Global Summit, happening on September 17 and 18. Featuring prominent thought leaders and executives from the Middle Eastern business landscape, the summit offers a host of engaging sessions on the most discussed topics of today: personalization, digital experience, omnichannel engagement, automation and AI. Reserve your seats today: https://bit.ly/3Z8qV1Z #CustomerExperience #Personalization #B2BEvents #Dubai #RefineExperience Shubham Priyadarshee | Manoj Ravichandran | Pramod Nambiar | kaushik natarajan | DM WORLD ME FZE | Fortinus Events
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Struggling to understand why respondents are dropping off like flies before completing your survey? It’s frustrating to put in all the hard work and still miss out on valuable insights. With SurveySparrow, you can: ⭐ Identify the issue: Determine the exact questions that lead to drop-offs. ⭐ Find the solution: Adjust your questions to keep respondents engaged. ⭐ See results: Increase completion rates and gain the insights you need. Create surveys that deliver the results you’re aiming for—without any guesswork. Learn how SurveySparrow can help: https://lnkd.in/gQTthZjQ #CustomerExperience #Survey #CustomerFeedback #SurveyCompletion #Data #Insights #RefineExperience
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So, Friday isn’t as harsh a day to reach out as some might think. It’s interesting to note that a good portion of people are still checking their emails on Fridays. Experiment with Friday emails, but diversify your email-sending schedule to ensure you reach your audience at the best times for them. Remember, the key to effective email marketing is understanding your audience and tailoring your messages accordingly. #RefineExperience #EmailMarketing #CustomerExperience #EmailStrategy #AudienceInsights
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Think you've got your customers figured out? Think again! Swipe through to learn interesting facts about CX preferences across generations! #CustomerExperience #CXPreferences #B2BSaaS #RefineExperience
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Want more meaningful customer feedback? The secret lies in flexible surveys. By making your surveys more accommodating, you give respondents the freedom to provide thoughtful responses, leading to richer insights. Swipe through for 3 simple yet effective design strategies to enhance your customer feedback. #CustomerFeedback #DataAccuracy #SurveyTips #RefineExperience