Success in Black

✨ 𝑯𝒂𝒑𝒑𝒚 𝑴𝒐𝒏𝒅𝒂𝒚 ✨ 📢 We are thrilled to introduce this week's Customer Success Leader Guest. 🎯 Our Guest for this week is a dedicated and collaborative leader passionate about customer engagement and sales leadership. 👉 Has a strong emphasis on strategic planning and measurable business outcomes. 👉 Founding Member of Success in Black 👉 Senior Director, Partner Success at EAB 🙌 Let's dive into this week's interview and glean wisdom from the seasoned professional, exploring the strategies and lessons that have shaped their success. 📢 Join us in warmly welcoming our Monday Guest, Keishla Ceaser-Jones! 🤝. 🔗 Read the Interview here: https://lnkd.in/dJtCBB-D ⏳ Stay tuned for a captivating weekly interview that inspires you and provides fresh perspectives. 🔔 Follow Customer Success Middle East for more on #customersuccess, and #csleadership content 📰 Grow your knowledge and subscribe to our CS Insights Newsletter ✨ 𝗟𝗲𝘁'𝘀 𝗹𝗲𝗮𝗿𝗻, 𝘀𝗵𝗮𝗿𝗲, 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿!

What was the biggest decision you made when you were 18? For Ornella, it was the decision to moving to a new country, without being fluent in the language, and starting a new career. Ornella Jacobs, and I talk about her experiences growing up in Belgium, Working While Black in the UK, how investing in DEI can lead to profitability, how she’s balancing freelancing as a social media manager while working full time in the customer success industry, and how finding a community of other Black professionals helped her grow in her career (shout out to Success in Black) Link to watch the full episode in the comments

I'm hiring! Remote (US based) Customer Success Manager: 4+ years CSM experience preferably at a fast growing SaaS company. Focus: Onboarding, success planning, proactive strategic relationships, adoption, value realization. Will partner with an Account Manager commercially. Axios HQ is a fast growing, well funded AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Ideal candidate: Embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other. Feel free to apply to the link in the post or share within your network.

Excited to share the microphone with Stephanie Workman-Bolden representing Success in Black to discuss Outcomes-Based Customer Success. 🙏🏾Thanks to ChurnZero for inviting us. 💡 During this session we will discuss strategies for how to get passed open-ended goal-setting conversations that often leave us in a space of ambiguity or lack of clarity for CSMs and stakeholders on what to do next. 🗓️ Date: Wednesday, August 28rh ⏰ Time: 2:00PM-3:00PM EDT 💻 Register: https://lnkd.in/g-qacCPG #CustomerSuccess #SuccessInBlack #CSLeadership

Hey All & Happy FriYAY! 🎉 We're excited to share an exciting upcoming event! It's an insightful and engaging webinar featuring leaders from diverse identity-based professional communities within the customer success field. 🌟 In this dynamic discussion, we will delve into the pivotal role that community-based networks play in bridging workplace gaps by fostering inclusion, providing support, and driving professional growth. 🤝💼 Our panelists include leaders Parul Bhandari, Mohammed Alqaq, & Priscila Fletcher from: 🌏 Customer Success Middle East 🕊 Latinos in Success 🌏 South Asian Success 🖤 Success in Black 🙋♀️ Women in CS Join us as they share their experiences and insights on how their communities empower their members, promote equity and inclusion, and enhance the overall success of professionals in the customer success industry. 🌍✨ Register here via our link 👉 https://lu.ma/yt9c2szw #customersuccess #csm #networking #community

Closing out the week after #Pulse2024 grateful to connect with the #CS Community. Knowledge was dropped left and right all over St Louis! I learned: "You should have multiple personal emails so you can hold several reservations at the same time in the app before you make a final decision." - Andrew (AJ) Tjaden, CCXP, PMP "When you're taking a selfie with an iPhone a green dot appears next to the camera that tells you where to look" - Eric Ruelle "Olive Garden is fine Italian Dining" - Nick Mehta Excited to share more reflections on the themes and conversations in the coming weeks!