🚀 Customer Success offers a dynamic and rewarding career path that allows professionals to build strong relationships, drive meaningful business outcomes, and fuel personal and professional growth. For those transitioning from Customer Service, Customer Success roles tap into your customer-centric skills, while unlocking new avenues for career advancement. 🌱 In our upcoming session in our Diversity in Customer Success series, in partnership with SuccessCOACHING, our panel of SIB members will share their insights on how professionals with Customer Service backgrounds can thrive in Customer Success roles. Moderator: 🎤 Virginia D. Bloom, Manager of Customer Experience at Aclaimant Panelists: 🌱 Asheley Griffin, Strategic Leader in Customer Experience & Operations at Flowspace 🌱 Mukhtar Mohamoud, Founder of Retentional 🌱 Nesha J. Knox, MBA, CCSM, PMP Head of Partnerships at Black Is Tech During this session, we’ll explore: 🔹 The evolving landscape of Customer Success and the opportunities it offers 🔹 Key differences and similarities between Customer Service and Customer Success 🔹 Common challenges in transitioning and how to overcome them 🔹 Personal journeys into Customer Success from various service backgrounds 🔹 Practical tips for making the switch and excelling in Customer Success 📅 Join us on Thursday, September 19 at 11am PT / 2pm ET for an insightful conversation about growth and transformation. Whether you’re looking to make the transition or simply want to learn more, this session is for you! 👉 Register now to secure your spot and be part of this inspiring conversation! 🔗 https://lnkd.in/e4KTEtnP #CustomerSuccess #DiversityInCS #CareerGrowth #SuccessInBlack #ProfessionalDevelopment #CustomerService
Success in Black
Professional Training and Coaching
An award-winning platform to advance diversity, equity and inclusion in Customer Success.
About us
For and by Black professionals in Customer Success and highly customer-facing roles.
- Website
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https://www.successinblack.co
External link for Success in Black
- Industry
- Professional Training and Coaching
- Company size
- 201-500 employees
- Headquarters
- New York
- Type
- Privately Held
- Founded
- 2020
Locations
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Primary
New York, US
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London, GB
Employees at Success in Black
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Ejieme Eromosele
Driving Revenue through Customer-Led Growth | 2023 Top 100 Customer Success Strategist | GM of EMEA at Quiq | Advancing DEI through Success in Black
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Taneesha Crooks, ITIL® v3
Seasoned Client Success Manager | Providing strategy plans to help business growth and value for my partners using Insurance technology.
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Chris Contreras
CEO | COO | CCO | Ex - MNTN, NextRoll, Shutterstock, Snapchat | Investor | Advisor | Team Builder | Mentor | Girl Dad | Speaker | Leadership Coach |…
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Kenneth Groom
Updates
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We're thrilled to partner with Sistas In Sales (SIS) for their upcoming 7th Annual Summit. This transformative event, presented by Walmart Connect, is set to rewrite the sales story for women of color in the industry. Mark your calendars for September 19-21, 2024, at the Duggal Greenhouse in Brooklyn Navy Yard. The Summit offers: 💎 Industry-leading insights from powerhouse speakers such as: Fawn Weaver, CEO and Founder of Uncle Nearest, Inc. Premium Whiskey, Janell Stephens, CEO of Camille Rose, Bonita Stewart, Fortune 500 Director and Former Google VP 💎 Cutting-edge sales workshops 💎 Networking opportunities with Fortune 100 companies and high-growth startups 💎 The 2nd Annual Awards Gala celebrating excellence in sales As a special offer to our community, we're excited to provide a 15% discount on tickets to this career-changing event! Use the link in the comments to claim your discount and take the first step to "Own Your Future" at the SIS Summit. Don't miss this opportunity to invest in your professional growth and connect with industry leaders. Secure your spot today! #successinblack #SISSummit24 #WomenInSales #customersuccess #OwnYourFuture
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We love to see the global Customer Success community coming together. Thanks Customer Success Middle East for featuring Keishla Ceaser-Jones as your Monday Guest series!
✨ 𝑯𝒂𝒑𝒑𝒚 𝑴𝒐𝒏𝒅𝒂𝒚 ✨ 📢 We are thrilled to introduce this week's Customer Success Leader Guest. 🎯 Our Guest for this week is a dedicated and collaborative leader passionate about customer engagement and sales leadership. 👉 Has a strong emphasis on strategic planning and measurable business outcomes. 👉 Founding Member of Success in Black 👉 Senior Director, Partner Success at EAB 🙌 Let's dive into this week's interview and glean wisdom from the seasoned professional, exploring the strategies and lessons that have shaped their success. 📢 Join us in warmly welcoming our Monday Guest, Keishla Ceaser-Jones! 🤝. 🔗 Read the Interview here: https://lnkd.in/dJtCBB-D ⏳ Stay tuned for a captivating weekly interview that inspires you and provides fresh perspectives. 🔔 Follow Customer Success Middle East for more on #customersuccess, and #csleadership content 📰 Grow your knowledge and subscribe to our CS Insights Newsletter ✨ 𝗟𝗲𝘁'𝘀 𝗹𝗲𝗮𝗿𝗻, 𝘀𝗵𝗮𝗿𝗲, 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿!
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Success in Black reposted this
I'm honored to join Asheley Griffin, Mukhtar Mohamoud, and Nesha J. Knox, MBA, CCSM, PMP to discuss how individuals from various Customer Service environments can leverage their backgrounds to thrive in Customer Success roles! We will cover obstacles and assets to making the move into CS as well as personal stories and lessons learned. Thank you to Success in Black and SuccessCOACHING for partnering together to cover this topic. Hope to see you there! https://lnkd.in/gyMzsb_3
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Authenticity + Audacity = Success The math is mathing 🤓 Congrats Ornella Jacobs on this feature. Your story is truly inspiring and an example for those who dare to dream big. Thanks for the shoutout Walter Gainer II and for advocating for Black voice in tech 🖤
What was the biggest decision you made when you were 18? For Ornella, it was the decision to moving to a new country, without being fluent in the language, and starting a new career. Ornella Jacobs, and I talk about her experiences growing up in Belgium, Working While Black in the UK, how investing in DEI can lead to profitability, how she’s balancing freelancing as a social media manager while working full time in the customer success industry, and how finding a community of other Black professionals helped her grow in her career (shout out to Success in Black) Link to watch the full episode in the comments
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I'm hiring! Remote (US based) Customer Success Manager: 4+ years CSM experience preferably at a fast growing SaaS company. Focus: Onboarding, success planning, proactive strategic relationships, adoption, value realization. Will partner with an Account Manager commercially. Axios HQ is a fast growing, well funded AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Ideal candidate: Embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other. Feel free to apply to the link in the post or share within your network.
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You don't want to miss Keishla Ceaser-Jones and Stephanie Workman-Boldentalking about focusing on delivering outcomes. Tap in 👇🏾
Human. Thinker. Learner. Leader. Educator. Customer Success Leader | Top 100 CS Strategist | Advocacy & Growth Focused | Innovative & Strategic Leader | Diversity & Inclusion Business Leader
Excited to share the microphone with Stephanie Workman-Bolden representing Success in Black to discuss Outcomes-Based Customer Success. 🙏🏾Thanks to ChurnZero for inviting us. 💡 During this session we will discuss strategies for how to get passed open-ended goal-setting conversations that often leave us in a space of ambiguity or lack of clarity for CSMs and stakeholders on what to do next. 🗓️ Date: Wednesday, August 28rh ⏰ Time: 2:00PM-3:00PM EDT 💻 Register: https://lnkd.in/g-qacCPG #CustomerSuccess #SuccessInBlack #CSLeadership
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Excited to have Keishla Ceaser-Jones represent our community Success in Black 🖤 at this upcoming online event hosted by CS Insider Topic: Empowering Success: How Diverse Community Networks Support CSMs Across the Globe When: Tuesday 9 July 17:00 - 18:00 BST Hurry and Register here to save your spot 👉🏾 https://lu.ma/yt9c2szw
Hey All & Happy FriYAY! 🎉 We're excited to share an exciting upcoming event! It's an insightful and engaging webinar featuring leaders from diverse identity-based professional communities within the customer success field. 🌟 In this dynamic discussion, we will delve into the pivotal role that community-based networks play in bridging workplace gaps by fostering inclusion, providing support, and driving professional growth. 🤝💼 Our panelists include leaders Parul Bhandari, Mohammed Alqaq, & Priscila Fletcher from: 🌏 Customer Success Middle East 🕊 Latinos in Success 🌏 South Asian Success 🖤 Success in Black 🙋♀️ Women in CS Join us as they share their experiences and insights on how their communities empower their members, promote equity and inclusion, and enhance the overall success of professionals in the customer success industry. 🌍✨ Register here via our link 👉 https://lu.ma/yt9c2szw #customersuccess #csm #networking #community
Empowering Success: How Diverse Community Networks Support CSMs Across the Globe · Luma
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Love to see you bringing the Success in Black community together at #Pulse2024!
Closing out the week after #Pulse2024 grateful to connect with the #CS Community. Knowledge was dropped left and right all over St Louis! I learned: "You should have multiple personal emails so you can hold several reservations at the same time in the app before you make a final decision." - Andrew (AJ) Tjaden, CCXP, PMP "When you're taking a selfie with an iPhone a green dot appears next to the camera that tells you where to look" - Eric Ruelle "Olive Garden is fine Italian Dining" - Nick Mehta Excited to share more reflections on the themes and conversations in the coming weeks!
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Congratulations 🎉 to Success in Black member Damani Musgrave on starting a new role as Learning Operation Specialist at Redwood Software👏🏾👏🏾 Join Damani and the other SIB members here ➡️ https://lnkd.in/e-Wfq7ED Don’t forget to join our job board for exciting career opportunities 🙌🏾 https://lnkd.in/eDBnZx4U #successinblack #jobboard #newjob