The countdown to Fall Symposium continues -- 12 days! We're planning our #OOTDs and preparing to learn about new topics for discussion, new opportunities for connection and new ways to enhance the customer experience! 🚀 This year’s #SOCAPSymposium is all about staying ahead of the curve and embracing #innovation, all while keeping human connection at the core of everything we do. 💡✨ So, what’s at the top of your mind for this year’s event? Is it exploring the latest #CX trends? Building deeper industry relationships? Or maybe diving into some fresh ideas that will shape the future of #CustomerCare ? Let us know in the comments below! 👇 🔗 And don’t forget to register if you haven’t yet—time is running out! https://lnkd.in/gFPANRyt #SOCAPInternational #SOCAPPY #CustomerExperience #NetworkingOpportunities #Retail #CPG #CallCenter #ContactCenter #EX
SOCAP International
Consumer Services
Chandler, Arizona 3,858 followers
We are a dynamic and collaborative community committed to elevating the standard for service excellence.
About us
Established in 1973, SOCAP represents a premier community of top-tier customer care professionals from various industries. As the oldest member-driven Customer Experience (CX) association, SOCAP facilitates collaboration, knowledge sharing, and learning among CX specialists and their solution providers. Committed to enhancing CX at all business levels, SOCAP embodies a collaborative and dynamic environment for professional growth in customer care.
- Website
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http://www.socap.org
External link for SOCAP International
- Industry
- Consumer Services
- Company size
- 2-10 employees
- Headquarters
- Chandler, Arizona
- Type
- Nonprofit
- Founded
- 1973
- Specialties
- Networking, Education, Research, Professional Development, consumer services, customer service, CX, and customer experience
Locations
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Primary
2875 W Ray Rd
Suite 6-358
Chandler, Arizona 85224, US
Employees at SOCAP International
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Steve Sedlak
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James Cammareri
Head of Strategic Partnerships
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Rhett Parsons
Leading Retail and CPG companies to mountain top customer experiences!
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Bret Butterfield
EVP at TMP Direct - 35+ Years in helping companies improve their customer experience (Cx) - Human-Centered A.I. Cx Solutions - Cx Journey Architect -…
Updates
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Food quality control is essential for #CPG companies, but the traditional methods of manual data capture and disjointed systems are outdated. What if you could transform this process using your company’s #CRM system, making it more efficient and data-driven? Join us for an exciting, interactive session at #SOCAPSymposium September 17-19 that puts food tasting at the forefront. Presented by Mike Keohane, RVP, Zendesk Labs, and Timothy Doherty, Senior Manager, Solutions Consulting, Zendesk, the session includes an overview of how Zendesk Innovation Lab partners with customers and strategic partners to build cutting edge solutions. This interactive session will include a hands-on tasting of a variety of delicious cookies, showcasing how a modernized system can enhance product quality control. Don’t miss this unique opportunity in Newport Beach, CA, to engage your senses and discover how to ensure consistent, high-quality products across your company. https://lnkd.in/gxStXB9m #SOCAPInternational #CX #CallCenter #ContactCenter #QA #KnowledgeAndNetwork
Fall Symposium Agenda - SOCAP
https://socapsymposium.org
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Are your daily interactions with consumers truly representing your brand? Does your partner enhance your organization’s image with relevant data and outstanding #CSAT scores? Are you demanding enough from your #CX partners, and are they meeting your expectations? We welcome Chloé Payen, Consumer Experience Director, Lassonde, to #SOCAPSymposium September 17-19 in Newport Beach, CA for "How to Build Strong CX Partnerships." In this interactive workshop, you'll learn how to select the right vendors and what to expect from a strong partnership. Having rebuilt a #ConsumerExperience department from scratch over the past 48 months, Chloé shares her journey including the an honest case study and practical tools, such as a checklist for interviewing vendors and essential questions to ask. Come for the Knowledge, Stay for the Network! Learn more and register for Fall Symposium here: https://lnkd.in/gFPANRyt #SOCAPInternational #SOCAPPY #CallCenter #ContactCenter #KnowledgeAndNetwork
SOCAP Symposium
https://socapsymposium.org
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The #CPG Summit taking place before #SOCAPSymposium September 17 in Newport Beach, CA, is specifically designed for #CustomerExperience professionals in the Consumer Packaged Goods industry who are dedicated to excelling in a rapidly changing market. This year's agenda was thoughtfully curated by #SOCAPInternational member volunteers and includes: ⭐ The Changing World of Coupons ⭐ Social Media Crisis Management ⭐ Job Description Knowledge Bank ⭐ Modern Recall Preparedness Register for the half-day event and kick off your Fall Symposium with actionable insights and noteworthy networking. Only $295 for SOCAP members! https://lnkd.in/eVFQy4qh Come for the Knowledge, Stay for the Network. #SOCAPPY #CX #CallCenter #ContactCenter #KnowledgeAndNetwork
CPG Summit - SOCAP Symposium
https://socapsymposium.org
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In keeping with the #SOCAPSymposium theme "Being Human: The Art of Customer Connection," Susan Ganeshan, Chief Marketing Officer at Emplifi is presenting, "The Empathy Equation: Balancing AI Innovation with Human Touch." In today’s world, technology influences every aspect of our lives, making it essential to find the right balance between harnessing #AI advancements and maintaining the priceless human touch. This panel discussion will feature real-world examples from customers who have successfully integrated AI while keeping empathy at the heart of their customer interactions. As industry leaders share their experiences and strategies, you’ll gain actionable insights and practical tools to help your business cultivate stronger, more empathetic relationships with your customers in an increasingly digital landscape. Join us for Fall Symposium, September 17-19, in Newport Beach. Come for the Knowledge, Stay for the Network! #SOCAPInternational #SOCAPPY #CX #EX #CallCenter #ContactCenter
Fall Symposium Agenda - SOCAP
https://socapsymposium.org
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#SOCAPInternational member volunteers have designed #SOCAPSymposium September 17-19 in Newport Beach, CA, around interactive workshops, case studies and immersive experiences. Brett Frazer, Co-Founder of Service Matters, is presenting "How the 5 A's of Successful Customer Engagement Uncovered a Hidden Profit Center." The 5 A’s of Successful Customer Engagement is a new framework that provides #CX leaders with a blueprint for transitioning a #ContactCenter from a cost center to a profit-driving value center. Sunbasket, a Stevie Award-winning meal-kit delivery service, successfully implemented the 5 A’s framework to enhance employee and #CustomerEngagement. Increasing CES by 15% percent, retention by 12%, and reducing #agent turnover by 50%. Through practical insights and real-world applications, participants will learn how to create meaningful value for their employees, customers, and organizations. Attendees will engage in a 15-minute hands-on exercise to create usable “Advise” and “Ask” components to test profitability impact in their businesses. Register for Fall Symposium today. Come for the Knowledge, Stay for the Network! #KnowledgeAndNetwork #CallCenter #EX #EmployeeExperience #SOCAPPY
Fall Symposium Agenda - SOCAP
https://socapsymposium.org
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Be among the first to get up close and personal with the latest #GenAI technology from Parloa at Fall Symposium September 17-19 in Newport Beach, CA. This is your chance to explore cutting-edge research and advancements in generative AI, ensuring your brand stays at the forefront of #CustomerExperience innovation. In an era where voice-based interactions are transforming #CustomerEngagement, it’s crucial to stay ahead of the curve. In his session, "Let's Build an AI Agent," Trey Owings, Senior Account Executive at Parloa, shares how industry leaders like TUI have successfully balanced AI integration, transforming their #agents from mere call handlers to relationship-building experts. Participate in an interactive, real-time #workshop where you’ll get a behind the scenes look on how to build an AI agent alongside fellow attendees, showcasing how #GenerativeAI simplifies this process without complex coding. Discover how to integrate generative #AI capabilities into your #ContactCenter while preserving the irreplaceable magic of human connections. Register for #SOCAPSymposium today to take part in this session and many others. #KnowledgeAndNetwork #SOCAPInternational #SOCAPPY #CallCenter #CX
Fall Symposium Agenda - SOCAP
https://socapsymposium.org
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Othmar Mueller von Blumencron, PhD, OLY Chief Revenue Officer, VIPdesk Connect, is presenting at #SOCAPSymposium September 17-19 in Newport Beach, CA. His session, "Creating Customer Delight with Owletcare," is a case study that explores how generative #AI solutions are becoming more visible in leading #CX implementations. In this session Othmar will discuss how AI agents can be trained to be empathetic, funny and simply more human. Attendees will learn: 👉 #GenerativeAI solutions are capable of delivering an elevated #CustomerExperience just like humans. 👉 Generative AI solutions are coachable to incorporate specific sentiments such as #empathy and humor! 👉 CX can be delivered multilingual Register for Fall Symposium today; Come for the Knowledge, Stay for the Network! https://lnkd.in/gFPANRyt #SOCAPPY #SOCAPInternational #ContactCenter #CallCenter #KnowledgeAndNetwork
SOCAP Symposium
https://socapsymposium.org
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While #CX investments soared in 2021 and 2022, global economic and political unrest created a more conservative and focused approach to CX investments in 2023. This industry is in a disruptive state as #IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are the top three compelling factors for selecting a CX provider. 🌟 FEATURED AT #SOCAPSYMPOSIUM: Alpa Shah, Global VP CX Practice, Frost & Sullivan and a panel of end-user thought leaders will discuss the top trends, investments, and strategies in CX for 2025. Register today ➡️ https://lnkd.in/g-iBFNCh to join us in Newport Beach, CA, September 17-19. Come for the Knowledge, Stay for the Network! #SOCAPPY #SOCAPInternational #CX #CustomerExperience #ContactCenter #CallCenter #KnowledgeAndNetwork
https://socap.org/events/register.aspx?id=1804526
socap.org
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Hilke Schellmann, author of "The Algorithm" is presenting at #SOCAPSymposium September 17-19 in Newport Beach, CA! In her session, Hilke takes us on a journalistic detective story, meeting job applicants and employees who have been subjected to these technologies, playing AI-based video games that companies use for hiring, and investigating algorithms that scan our online activity to construct personality profiles— including if we are prone to self -harm. She convinces whistleblowers to share results of faulty #AI -tools, and tests algorithms that analyze job candidates’ facial expressions and tools that predict from our voices if we are anxious or depressed. Schellmann finds employees whose every keystrokes were tracked and AI that analyzes group discussions or even predicts when someone may leave a company. Her reporting reveals in detail how much employers already know about us and how little we know about the technologies that are used on us. The Algorithm tells an even bigger story with Schellmann discovering faulty algorithms and systemic discrimination of women and people of color, which may have already harmed thousands of job seekers and employees. It advocates to go beyond these tools to more thoughtfully consider how we hire, promote, and treat human beings—with or without AI. As Schellmann emphasizes, we need to decide how we build algorithmic tools in any industry and what protections we need to put in place in an AI-driven world. Register for Fall Symposium today to join Hilke's session and many more. Come for the Knowledge, Stay for the Network! https://lnkd.in/gFPANRyt #SOCAPPY #SOCAPInternational #CX #EX #CustomerExperience #EmployeeExperience #CallCenter #hiring #HR #KnowledgeAndNetwork
SOCAP Symposium
https://socapsymposium.org